Footprint Manager - Telematics

hastingsdirect; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working - hybrid

Competitive bonus scheme

Private medical insurance (PMI)

Life assurance and pension

Financial wellbeing support

Mental wellbeing program

Job summary

Hastings Direct in the United Kingdom is seeking a Footprint Manager - Telematics to lead a team of risk analysts and drive profit and growth by refining our Telematics footprint.

You will analyse risk, develop innovative approaches to expand profitable footprint segments, manage stakeholder engagement, and coach a team of analysts to deliver clear portfolio recommendations while upholding fair customer outcomes in a hybrid work environment.

Qualifications

• Strong commercial awareness and understanding of profitability in business.
• Strong numerical and analytical skills are essential.
• Advanced programming language skill (R, Python, SQL) or similar.
• Pro-active approach to driving change and improvements.
• Ability to think strategically about long-term goals.
• Excellent communication skills and stakeholder management.
• Confidence to express opinions and challenge where needed.
• Pricing/analytics experience in financial services is valuable.
• Knowledge of insurance market and competitors is beneficial.
• Good understanding of underwriting principles.

Responsibilities

• Identify and lead opportunities to expand our competitive footprint or rectify unprofitable segments.
• Develop and deliver innovative approaches to manage underwriting risk when expanding footprint segments.
• Analyse risk using loss ratios and KPIs, turning insights into portfolio decisions.
• Engage stakeholders to shape growth strategies.
• Lead and mentor a team of risk analysts through reviews and coaching.
• Ensure customer fairness and challenge processes that don’t meet expectations.

Skills

Strong commercial awareness

Numerical and analytical skills

Programming (R/Python/SQL)

Proactive change agent

Strategic thinking

Communication skills

Assertiveness

Pricing analytics (FS)

Insurance market knowledge

Underwriting principles

Job description

Job Title: Footprint Manager - Telematics

Location: Leicester / London / Bexhill / - Hybrid

Welcome to Hastings Direct

We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.

We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.

We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.

Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics.

Role overview

The role sits at the heart of our Telematics pricing team where you will be responsible for leading a team of risk analysts in order to deliver profit and growth targets through adjustments to our Telematics footprint (i.e. who in the market we offer a price to).

Accountabilities

• Identify and lead on opportunities to expand our competitive footprint or to rectify unprofitable segments.
• Develop & deliver new innovative approaches to manage and control the underwriting risk associated with expanding into new footprint segments.
• Analyse risk using loss ratios and supporting KPIs, turning performance insights into clear recommendations that shape portfolio decisions.
• Leverage strong stakeholder engagement to help shape the strategic pathways for growth.
• Lead and support a team of risk analysts through peer reviews, coaching and mentoring.
• Ensure that you are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.

Essential skills/experience:

• Strong commercial awareness and an understanding of what makes a successful and profitable business
• Strong numerical and analytical skills
• Advanced programming language skill (This could be R, Phyton, SQL, Radar or any other coding-based language)
• Pro-active approach to driving change
• Ability to think strategically about long-term goals and balance short-term objective
• Excellent communication skills and stakeholder management
• Confidence to express opinions / challenge
• Pricing/analytics experience in the financial services sector
• Knowledge of insurance market & competitors
• Good understanding of underwriting principles

The interview process

• Recruiter screening call
• Initial call with hiring leader
• Competency / Technical (case study) interviews with Telematics Leaders

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our career's website

What we will give you:

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits:

in addition to a competitive salary and £5k car allowance you will also receive...

• Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programm