Foodhall Assistant

John Lewis Partnership; City of Westminster; On-site; GBP 20,000 - 21,000; Part time

Benefits offered by this job

Night premium £3.75/hr

Enhanced Hours Premium

Job summary

The John Lewis Partnership is hiring a Foodhall Assistant at Oxford Street Waitrose Food Halls. You will provide friendly, partner-led service at our food counters and help customers with product recommendations.

You'll work varied part-time hours, including late evenings and weekends, with a night premium of £3.75 per hour for shifts between 22:00 and 06:00. The role is temporary, located in London and part of our Waitrose team.

Qualifications

• Genuine desire to help customers and deliver a great experience.
• Experience contributing to a successful team environment.
• Excellent verbal skills for interacting with diverse customers.

Responsibilities

• Provide warm, engaging interactions at food counters and act as ambassador for Waitrose food.
• Ensure compliance with Health and Safety and Food Safety regulations in all tasks.
• Keep shelves full and organized for easy customer access.
• Pick and pack orders for online and on-demand customers.
• Manage stock dates and markdowns to minimise waste.
• Assist across the shop including checkouts and Click & Collect.
• Maintain a clean, tidy and safe Foodhall environment.
• Follow floor manager guidance to keep the branch running smoothly.

Skills

Customer service

Team player

Excellent communication

Tools

Point of Sale (POS)

Job description

ABOUT THE ROLE

As a Foodhall Assistant, you will be the face of two of the UK’s most-loved brands: John Lewis
and Waitrose. You’ll join a team dedicated to making every customer’s visit special.

Working in our Waitrose Food Halls located within our John Lewis stores, you’ll provide the
famous ‘Partner-led’ service that sets us apart. We bring our two best-loved brands together to
share a passion for quality, sustainable food that our competitors just can’t match. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Responsibilities include:

• Providing warm, engaging interactions at our food counters, acting as an ambassador for our food. You will welcome customers with a friendly attitude, ready to share your passion for our products and offer recommendations.
• Ensure full compliance with the Health and Safety at Work Act and Food Safety Act by following precise instructions and safety procedures across all food tasks.
• Keeping shelves full and organised so customers can always find what they need.
• Picking and packing orders for our online and on-demand customers.
• Managing stock dates and markdowns carefully to minimise food waste.
• Helping out across the shop, including checkouts, Click & Collect, and supporting colleagues.
• Taking pride in keeping the Foodhall clean, tidy, and safe for everyone.
• Following guidance from the floor manager to keep the branch running smoothly and efficiently.

Essential skills/experience you’ll need

• A genuine desire to help customers and give them a great experience
• Experience contributing to a successful team environment.
• Excellent verbal skills for interacting with a diverse range of people.

Desirable skills/experience you may have

• Previous experience in a catering or customer-facing role is a plus, but don’t worry if you don’t have it, we’ll provide all the training you need to succeed!

Closing Date:

September 22, 2026

Pay:

£14.55 (£14.80 After 90 days)

Contract Type:

Temporary

Hours of Work:

Varied hours of part time work across seven days to include late finishes, evenings and weekends.

Job Level:

Partnership Level 10

Where You’ll Be Working:

Oxford Street (Waitrose & Partners), 300 Oxford Street, London, London, W1A 1EX

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.