Food Store Team Lead - Hybrid, High-Impact Leadership

M&S; Berwick-upon-Tweed; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager to lead a frontline team responsible for delivering exceptional customer service and driving commercial performance. The role requires strong leadership skills, the ability to coach effectively, and a passion for improving service standards. Flexibility to work across departments is essential, with a commitment to inclusivity and diversity in the workplace. Join us and help shape the future of food retail.

Qualifications

• Proven leadership track record to lead through ambiguity.
• Digitally confident with understanding of systems.
• Ability to handle difficult conversations effectively.
• Capability to juggle multiple priorities with excellence.
• Demonstrates flexibility and resourcefulness.

Responsibilities

• Lead and coach a team on the shop floor.
• Drive a selling culture and raise team performance.
• Utilise data for operational decisions.
• Implement continuous improvement mentality.
• Deliver first class customer service.

Skills

Leadership

Commercial awareness

Operational resilience

Problem-solving

Data utilization

Customer service

Flexibility

Job description

A leading UK retailer is seeking a Team Manager to lead a frontline team responsible for delivering exceptional customer service and driving commercial performance. The role requires strong leadership skills, the ability to coach effectively, and a passion for improving service standards. Flexibility to work across departments is essential, with a commitment to inclusivity and diversity in the workplace. Join us and help shape the future of food retail.