Food Service Assistant

Sodexo; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in Birmingham is seeking candidates for a role focused on delivering high standards of catering and cleaning services. The position involves maintaining cleanliness, assisting with deliveries, and ensuring compliance with health and safety standards. Ideal candidates should be team players with a willingness to support colleagues, and possess strong adherence to quality procedures. The role offers various employee benefits, including mental health support and lifestyle rewards.

Benefits

Mental health & wellbeing support

Employee Assistance Programme

24/7 virtual GP

Discounts for you & family

Financial tools & retirement plan

Cycle to Work

Paid volunteering day

Qualifications

• Ability to identify task standards and complete work to required outcomes.
• Previous experience in catering, cleaning, or facilities support is a plus.

Responsibilities

• Carry out catering and cleaning tasks efficiently.
• Maintain a high standard of cleanliness in kitchens and catering stations.
• Handle customer complaints professionally.

Skills

Adherence to Health & Safety

Team player

Ability to use initiative

Job description

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• 37.5 hours per week
• 5 out of 7 (shift 0630 - 1430)
• £12.21 per hour

Job Introduction

To deliver high standards of catering and cleaning services across designated areas, ensuring excellent customer service, compliance with Health & Safety and Food Safety procedures, and adherence to the Service Level Agreement (SLA).

Key Responsibilities

• Carry out catering and cleaning tasks efficiently, including daily, weekly, quarterly, and annual duties.
• Maintain a high standard of cleanliness in kitchens, catering stations, stores, and equipment.
• Use cleaning equipment, materials, and chemicals safely following correct training.
• Report any maintenance, equipment faults, or hazards immediately.
• Ensure appropriate safety signage is displayed at all times.
• Maintain personal hygiene and wear provided uniform and PPE correctly.
• Receive, check, and store deliveries following stock rotation procedures (FIFO).
• Replenish catering stations (tea, coffee, milk, sugar) and operate tills as trained, including cash handling.
• Follow profit protection procedures.
• Participate in training and maintain knowledge of Health & Safety, Food Safety, COSHH, HACCP, and site procedures.
• Handle customer complaints professionally and report to the Café Supervisor.
• Assist with reception, mail, furniture movement, and miscellaneous tasks as required.
• Be flexible to cover additional hours due to holiday or sickness.
• Complete relevant paperwork and secure working areas at the end of the day.

Please note: This is not an exhaustive list; additional responsibilities may be required.

What We're Looking For

Essential

• Adherence to Health & Safety and Quality procedures at all times.
• Ability to identify task standards and complete work to required outcomes.
• Team player with willingness to support colleagues in achieving goals.

Desirable

• Ability to work independently and use initiative.
• Previous experience in catering, cleaning, or facilities support.

What we offer

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!