Food Retail Unit Supervisor

The Inn Collection Group; Tynemouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in Tynemouth is seeking a Food Retail Unit Supervisor to manage operations at Oswin’s Fish and Chip Shop and Cones Ice Cream Parlour. The successful candidate will have supervisory experience, strong interpersonal skills, and a passion for customer service. Responsibilities include managing shifts, food preparation, and compliance checks. The role offers development opportunities and additional perks.

Benefits

Extra paid holiday for birthday

Support from Lead-Inn development program

Paid breaks

50% off food

Discounts on room bookings

£50 on same day bookings

15% off for loved ones

24/7 confidential support

Tips sharing

Community contribution through Give-inn back scheme

Recognition as Best Pub Employer

Qualifications

• Previous supervisor experience, preferably in a takeaway or fish and chip shop.
• Ability to maintain brand standards.
• Strong interpersonal skills to work effectively with both senior management and team members.

Responsibilities

• Oversee operations at both Oswin’s Fish and Chip Shop and Cones Ice Cream Parlour.
• Ensure excellent customer service and efficient productivity.
• Manage shifts, stock control, and placing orders.

Skills

Supervisor experience

Strong interpersonal skills

Customer service

Food preparation (fish cutting, making ice cream)

Job description

Overview

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Sitting in a commanding position overlooking the expansive Longsands Beach, this art deco-style building has been completely renovated. Located in Tynemouth, it offers stunning views of the coastline and easy access to the seafront. The building houses a pub restaurant with 250 internal and 300 external covers, a fish and chip takeaway, and an ice cream and coffee parlour, adding to the vibrant coastal experience.

You’ll Fit Right Inn

Oswin’s and Cones have arrived at The Tynemouth Castle Inn, bringing fresh, classic seaside fare to our guests—fish and chips from Oswin’s and delicious ice creams from Cones. With stunning sea views, both units are perfect spots to enjoy tasty treats in a vibrant, welcoming setting.

We are excited to announce the search for a Food Retail Unit Supervisor to oversee both Oswin’s Fish and Chip Shop and Cones Ice Cream Parlour. Working closely with the Food Retail Unit Manager and the Head Fish Fryer, the Food Retail Unit Supervisor will ensure smooth operations across both units, ensuring excellent customer service and efficient productivity.

A successful candidate will have previous supervisor experience (preferably in a takeaway or fish and chip shop), be able to maintain brand standards, and possess strong interpersonal skills to work effectively with both senior management and team members. You’ll be responsible for managing shifts, stock control, placing orders, food prep (fish cutting, making ice cream), monitoring quality and consistency, and driving sales. You\'ll also handle daily compliance checks, manage social media, and open/close the units, including cashing up.

If you’re hardworking, eager to learn, and have a passion for delivering great food and service, we think you’ll fit right inn…