Food Retail Frontline Assistant — Evenings & Christmas Peak

Marks & Spencer Plc; Elmbridge; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant for our Food section in the UK. You’ll be at the frontline, delivering fast, friendly service and helping customers find great food choices. The role emphasizes product knowledge, digital tool use, and strong teamwork to meet daily demands.

Shifts include evenings and weekends, with potential full-time hours during busy Christmas weeks. A positive, proactive attitude and flexibility are essential for success in a high-pressure retail

Qualifications

• Customer service fundamentals and the ability to engage with customers positively.
• Comfort with using in-store digital tools to assist shoppers.
• Collaborative attitude and willingness to support colleagues across store areas.

Responsibilities

• Deliver five-star service at pace in the Food section.
• Confidently recommend and sell new food products to customers.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Be flexible to work across different areas of the store and shifts.

Skills

Customer service

Digital tools

Team player

Job description

Marks & Spencer Plc is seeking a Customer Assistant for our Food section in the UK. You’ll be at the frontline, delivering fast, friendly service and helping customers find great food choices. The role emphasizes product knowledge, digital tool use, and strong teamwork to meet daily demands.

Shifts include evenings and weekends, with potential full-time hours during busy Christmas weeks. A positive, proactive attitude and flexibility are essential for success in a high-pressure retail