Food Frontline Associate — Flexible, High-Energy Service

Marks & Spencer Plc; Alton; On-site; GBP 16,000 - 21,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be at the frontline of our busy retail environment. You’ll deliver five-star service, confidently recommend new food products, and use Sparks App and in-store devices to enhance the customer experience.

The role requires a resilient, team-focused approach and a readiness to work across different store areas. Schedules include evening and weekend shifts, with potential for up to full-time hours in December.

Qualifications

• Customer-focused frontline role experience desirable.
• Ability to thrive in a fast-paced retail environment.
• Willingness to adapt to different store areas and shifts.

Responsibilities

• Provide five-star service and sell M&S Food products to customers.
• Utilise Sparks App and store devices to assist customers.
• Work across store areas and support team to deliver smooth operations.
• Be flexible with shifts and hours during peak periods.

Skills

Customer service

Team player

Digital confidence

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be at the frontline of our busy retail environment. You’ll deliver five-star service, confidently recommend new food products, and use Sparks App and in-store devices to enhance the customer experience.

The role requires a resilient, team-focused approach and a readiness to work across different store areas. Schedules include evening and weekend shifts, with potential for up to full-time hours in December.