Food & Beverage Team Member - Warwick

The National Trust; Warwick; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading heritage organization in the United Kingdom is looking for a Food and Beverage Team Member to provide excellent customer service in its cafes. The role includes front-of-house responsibilities, maintaining food standards, and assisting with food preparation. No prior experience is necessary, but enthusiasm and a willingness to learn are essential. This position offers flexible working hours and benefits including a substantial pension scheme and discounts on shopping.

Benefits

Substantial pension scheme up to 10%

Free entry to National Trust sites

Perks at work discounts

Flexible working

Employee assistance programme

Qualifications

• No experience required; we welcome applicants who are enthusiastic and willing to learn.
• Happy to work in a team or on your own initiative.
• People-persons caring about giving great service.

Responsibilities

• Front-of-house focus, dealing directly with guests.
• Welcome and look after everyone who comes to the café.
• Provide outstanding service with a can-do attitude.
• Maintain high standards of food and drink preparation.
• Assist the kitchen team with food preparation when needed.

Skills

Teamwork

Customer service

Enthusiasm

Job description

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

The National Trust is renowned for its food and hospitality.

We run 185 cafes, tea‑rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Member.

In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

This location is in a rural area, so please think about how you’d get here for work, before applying for the job.

Contract type

• Zero‑hour contract – we can’t guarantee a set number of hours each week.

Contract duration

• Fixed term contract until 31 August 2026.

Hours / Working pattern

• Shifts from 10:00 am – 5:30 pm, 7 days a week.
• Typically, you’ll work 3 days per week but more if we’re busy.

Salary

• £12.25 per hour.
• Apply via online assessment instead of a CV.

What it's like to work here

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work‑life balance.

To find out more about what it’s like to work in a food and beverage team for the National Trust, click here to watch our video.

Benefits

• Substantial pension scheme of up to 10 % basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme.
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme.
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.

What you’ll be doing

• Front‑of‑house focus, dealing directly with guests.
• Welcome and look after everyone who comes to the café.
• Provide an outstanding service with a can‑do attitude.
• Work collaboratively, adapting to a lively, constantly on‑the‑go environment.
• Understand guests’ needs, help them, and make recommendations.
• Maintain high standards of food and drink preparation and presentation.
• Ensure displays and signs are accurate and attractive.
• Assist the kitchen team with food preparation when needed.
• Complete induction, allergens and food safety training, plus mentorship as required.
• Opportunity for professional training and development if desired.

Who we’re looking for

• No experience required – we welcome applicants who are:
• Happy to work in a team or on your own initiative.
• People‑persons, caring about giving great service.
• Enthusiastic and willing to learn.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.