Food & Beverage Team Member

Longleat; Warminster; On-site; GBP 22,000 - 25,000; Full time

Job summary

A premier attraction in the UK is seeking a team member to provide exceptional guest service and maintain high standards of cleanliness. This role requires good communication skills, reliability, and a passion for customer service. The position offers flexible hours with a permanent contract at 24 hours per week. Employees benefit from 29 days of holiday and discounts on food and experiences.

Benefits

29 days holiday inclusive of bank holidays

Unlimited free entry to Longleat

Complimentary tickets to Longleat and Cheddar Gorge

50% off Annual passes for Friends and Family

Discounts on food and beverages

Discretionary bonus scheme

Employer contributory pension scheme

Great progression opportunities

Qualifications

• Demonstrable experience in guest service is desirable but not essential.
• Ability to work flexible hours including weekends.
• Confident and friendly nature.

Responsibilities

• Provide the highest standard of guest service.
• Maintain cleanliness of food and beverage areas.
• Drive sales through product knowledge and upselling.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Team player

Reliability

Job description

Your commitment to excellence will shine as you uphold our upbeat guest interactions and maintain the pristine cleanliness and presentation of the food and beverage service areas. You will be central to helping make each guest's visit memorable and enjoyable.

Key Duties Will Include

• Provide the highest standard of guest service at all times
• Be knowledgeable about all products sold, advising customers and answering queries
• Operate tills in line with cash handling procedure
• Clear and clean tables
• Ensure all front of house areas are clean and tidy in line with Company hygiene standards
• Drive sales by replenishment of display/fridges and upselling
• Record and keep end of day service wastage to a minimum
• Ensure service work areas are kept in a clean and hygienic condition in line with internal periodic audits
• Ensure service equipment and utensils are handled, maintained and used correctly

About You

• Demonstrable customer service experience is desirable, although not essential.
• An abundance of enthusiasm and energy, and a passion for delivering a great customer service experience
• Excellent communication skills with a confident, mature and friendly nature
• Good team player with excellent interpersonal skills and the ability to work well under pressure
• Be honest, reliable and committed, and enjoy responsibility and exceeding expectations
• Flexible to work extra hours / weekends as required

A Little About Us

At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.

With a core business of around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.

Our values

At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.

Why join the Longleat team?

In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.

You will receive a range of attractive benefits that include;

• 29 days holiday inclusive of bank holidays.
• Unlimited free entry to Longleat for our employees
• Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
• 50% off Annual passes for Friends and Family
• Discounts on food and beverages and retail merchandise
• 20% off VIP Experiences, 10% off Accommodation
• Discretionary bonus scheme
• Employee Assistant Programme
• Employer contributory pension scheme
• Life assurance scheme
• Perks at work
• Range of flexible working schemes
• Great progression opportunities available.
• Gain an internal endorsement for re-hire of future vacancies

Your contract

This is a permanent contract, working 24 hours per week. Working hours will vary over a 7 day rota basis, including weekends, evenings and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times.

Location

On Site - Longleat (Warminster, Wiltshire, BA12 7NW)

Sounds great! How do I apply?

If you are interested in this role, please apply online. Interviews will take place on a rolling basis. We reserve the right to close this advertisement early if enough suitable applicants are received.