Food & Beverage Team Member

National Trust; Ripon; On-site; GBP 40,000 - 60,000; Part time

Job summary

A conservation organization in Ripon is looking for a Food and Beverage Team Member. You will create memorable experiences for guests by providing exceptional service at our café. Ideal candidates are enthusiastic, adaptable, and enjoy working in a team. This position offers a flexible zero-hour contract with a pay rate of £12.25 per hour and various benefits including up to 32 days of holiday, a pension scheme, and discounts. Join us in delivering great hospitality.

Benefits

Up to 10% pension scheme

Free entry to National Trust places

EV car lease scheme

Flexible working

Employee assistance programme

Discounts on gym memberships and shopping

Qualifications

• Enthusiastic and willing to learn.
• Happy to work in a team or on your own initiative.
• A people person, who cares about giving great service.

Responsibilities

• Welcome and take care of customers in the café.
• Ensure high standards of food and drink preparation.
• Make recommendations to customers based on their needs.
• Help the kitchen team with food preparation as needed.

Skills

Teamwork

Customer service

Adaptability

Attention to detail

Job description

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea‑rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.

What it's like to work here

We’re looking for a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out. This location is in a rural area, so please think about how you’d get here for work, before applying for the job.

Hours and Duration

Hours: This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

We are open 363 days a year. You'll work across the 3 outlets at Fountains with shifts being between 9am and 6pm in the summer, or 5:30pm in the winter. Shifts will be a minimum of 4 hours and a maximum of 8, with breaks.

Duration: Fixed term contract until 13 April 2026

Salary: £12.25 per hour

Interview date: Tuesday 9th and Thursday 11th December

Application Process

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What you'll be doing

• You’ll welcome and look after everyone who comes to the café.
• With your love of working with people, your ‘can‑do’ attitude and your desire to provide an outstanding service, you’ll be making sure everyone has an enjoyable time.
• This is a lively business that’s constantly on the go, so teamwork and adaptability are crucial.
• You’ll be keen to understand what people want, to help them and to make recommendations.
• You’ll always keep the standards of food and drink preparation and presentation high.
• Using your excellent eye for detail, you’ll make sure all displays and signs are accurate and looking good.
• At times, you may need to help the kitchen team with preparing food.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

Who we're looking for

• happy to work in a team or on your own initiative.
• a people person, who cares about giving great service.
• enthusiastic and willing to learn.

Benefits

• Substantial pension scheme of up to 10% basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme.
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.