Food & Beverage Team Member

National Trust; Nympsfield; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Pension scheme (up to 10% of basic)

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Flexible working whenever possible

Employee assistance programme

Free parking at most locations

Job summary

The National Trust is seeking a Food and Beverage Team Member to work in its cafes, tea-rooms and restaurants across England, Wales, and Northern Ireland. You’ll welcome visitors, deliver excellent service, and help ensure a memorable day out.

This role is based in a rural location with flexible hours on a zero-hour contract, requiring weekend and bank holiday work as needed. Training in allergens and food safety is provided.

Qualifications

• Zero-hour contract with no guaranteed hours.
• Flexible working pattern, subject to business needs.

Responsibilities

• Front of house duties, greet customers and take orders.
• Serve customers at the cafe and maintain high standards of food and drink presentation.
• Assist kitchen team as needed and help with displays and signage.

Skills

Teamwork

Customer service

Front of house

Attention to detail

Job description

Summary

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea‑rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We're looking for a Food and Beverage Team Member. In this role, you'd be making a real difference to the work of the NationalTrust, as well as helping to give people a memorable day out.

This location is in a rural area, so please think about how you'd get here for work, before applying for the job.

Contract type

This is a zero‑hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Contract duration

Fixed term contract until 31‑Oct‑2027

Salary

£12.75 per hour

Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to NationalTrust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

What you'll be doing

As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the café. With your love of working with people, your 'can‑do' attitude and your desire to provide an outstanding service, you'll be making sure everyone has an enjoyable time. This is a lively business that's constantly on the go, so teamwork and adaptability are crucial.

You'll be keen to understand what people want, to help them and to make recommendations. You'll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you'll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.

We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

Who we're looking for

• happy to work in a team or on your own initiative
• a people person, who cares about giving great service
• enthusiastic and willing to learn

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.