Food & Beverage team member

IBIS; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality establishment in the United Kingdom is looking for an F&B Team Member to join their high-energy team at Ibis London Heathrow Airport. The role involves taking orders, ensuring hygiene, and delivering excellent customer service. Candidates must be fluent in English and be able to work flexible hours. Attractive perks include an employee benefit card, complimentary meals, and 28 days of holiday. This position is a great opportunity to be part of a vibrant team dedicated to guest satisfaction.

Benefits

Employee benefit card offering discounted rates

Complimentary meals on duty

28 days holidays including bank holidays

Friends & Family Rates

Learning programs through our Academies

Qualifications

• Prior experience in a similar role preferred.
• Must be able to work flexible hours.
• Ability to follow service procedures and maintain cleanliness.

Responsibilities

• Take and deliver orders accurately.
• Ensure cleanliness of service areas.
• Follow departmental procedures diligently.

Skills

Fluent in English

Customer service skills

Knowledge of food service techniques

Job description

Company Description

Join us at Accor, where life pulses with passion!

• Contract Type: Permanent / Flexible hours
• Salary: £13.88 per hour
• Start date: December 2025
• How to apply: Please send your application to [e-mail]

Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Employee benefit card offering discounted rates at Accor worldwide up to 30% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Complimentary meals on duty and uniforms.
• 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
• Friends & Family Rates
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee VivUp program with direct access to GP, high street discounts and many more
• Work based Pension

Job Description

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Any other reasonable request as required by your Supervisor or Hotel Management.
• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.

Additional Information

A little more information:

• You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
• Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
• To ensure you can best welcome and care for our guests you will need to be fluent in English.

If you feel you are the right candidate for the role as our F&B Team Member , please click ‘apply’ now! We’d love to hear from you!