Food & Beverage Team Member

National Trust; Ballynahinch; On-site; GBP 40,000 - 60,000; Part time

Job summary

A conservation organization in Ballynahinch is seeking a Team Member for their café. You will welcome guests, ensure a high standard of service, and maintain food presentation. No prior experience is required; enthusiasm and a willingness to learn are key. The role is a zero-hour contract with a flexible schedule, ideal for those looking for a dynamic work environment.

Benefits

Substantial pension scheme of up to 10%

Free entry to National Trust places

Rental deposit loan scheme

EV car lease scheme

Discounts for gym memberships

Holiday allowance up to 32 days

Employee assistance programme

Free parking at National Trust places

Qualifications

• No experience needed, just a passion for people and great service.
• Must be enthusiastic and willing to learn.

Responsibilities

• Welcome and care for all guests at the café.
• Ensure high standards of food and drink preparation.
• Assist the kitchen team when necessary.

Skills

Customer service skills

Teamwork

Flexibility

Attention to detail

Willingness to learn

Job description

Important notice: In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

We run 185 cafés, tea‑rooms and restaurants across England, Wales and Northern Ireland, and we’d love you to join us.

What it's like to work here

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work‑life balance. Please read our package below to see what benefits we offer you.

What you'll be doing

As a Team Member, your main focus will be front of house, dealing directly with people. You’ll welcome and look after everyone who comes to the café. With your love of working with people, your ‘can‑do’ attitude and your desire to provide an outstanding service, you’ll be making sure everyone has an enjoyable time. This is a lively business that’s constantly on the go, so teamwork and adaptability are crucial.

You’ll be keen to understand what people want, to help them and to make recommendations. You’ll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you’ll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

Hours/working pattern: This is a zero‑hour contract, so we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. Typical shifts are mainly midweek working, although some weekends may be required on occasion. Day shifts only.

Contract duration: 9 months Fixed‑term contract

Salary: £12.25 per hour

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Who we're looking for

• No experience is needed, but we’d love to hear from you if you’re happy to work in a team or on your own initiative.
• A people person, who cares about giving great service.
• Enthusiastic and willing to learn.

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Hours/ working pattern: This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. Typical shifts are mainly midweek working although some weekends may be required on occasion. Day shifts only.

Contract duration: 9 months Fixed term contract

Salary: £12.25 per hour

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.