Food & Beverage Supervisor

Accor Hotels; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major hospitality group in Greater London seeks a Food & Beverage Supervisor to enhance guest dining experiences. You will lead a team, manage service quality, and ensure adherence to food safety regulations. Ideal candidates will have strong leadership skills, a customer-first mindset, and experience in the hospitality sector. Fluency in English and Arabic is preferred. The role offers opportunities for advancement and flexible shift work.

Qualifications

• Proven experience as a Food & Beverage Supervisor or in a similar leadership role.
• Strong leadership and communication skills with the ability to motivate team members.
• Fluency in English and Arabic.

Responsibilities

• Greet and serve customers in a friendly and professional manner.
• Take food and beverage orders and relay them to the kitchen or bar staff.
• Ensure accurate and timely service of orders to guests.

Skills

Leadership skills

Communication skills

Attention to detail

Problem-solving abilities

Guest service skills

Inventory management

Flexibility

Education

Bachelor's degree in Hospitality Management or related field

Tools

Point-of-sale systems

Microsoft Office suite

Hospitality management software

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Greet and serve customers in a friendly and professional manner.
• Take food and beverage orders and relay them to the kitchen or bar staff.
• Serve food and beverages to guests and ensure orders are accurate and timely.
• Maintain cleanliness and organization of dining and service areas.
• Assist in setting up dining rooms or banquet halls for events.
• Handle guest inquiries and complaints in a prompt and courteous manner.
• Upsell menu items and promote specials to guests.
• Follow all safety and sanitation procedures.
• Cash handling and processing payments from guests.
• Operating and maintaining point-of-sale systems.
• Assisting in inventory management and restocking supplies.
• Participating in training programs and continuous learning opportunities.
• Assisting in planning and executing special events or promotions.
• Providing input and feedback on menu selections and customer preferences.
• Participating in meetings and briefings with management and colleagues.
• Adhering to grooming and dress code standards.
• Assisting in training new team members.
• Collaborating with other departments such as kitchen staff, housekeeping, and front desk to ensure seamless guest experience.

Qualifications

• Proven experience as a Food & Beverage Supervisor or in a similar leadership role
• Strong leadership and communication skills with the ability to motivate team members
• Excellent problem-solving abilities and meticulous attention to detail
• In-depth knowledge of food safety regulations and industry best practices
• Proficiency in inventory management, cost control, and POS systems
• Flexibility to work various shifts, including early mornings, late evenings, and weekends
• Passion for delivering exceptional guest experiences with a positive, customer-first mindset
• Bachelor's degree in Hospitality Management or related field (preferred)
• Fluency in English and Arabic
• Understanding of local cuisine, cultural preferences, and customs in Saudi Arabia
• Ability to thrive in a fast-paced, dynamic environment
• Strong organizational and time management skills
• Proficiency in Microsoft Office suite and hospitality management software

Additional Information

Get ready to embark on a thrilling new adventure as a F&B Team Member! Your mission, should you choose to accept it, is to create unforgettable dining experiences for our guests.