Food & Beverage Supervisor

The Dorchester - The Grill; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A high-end restaurant in London is seeking a Restaurant Supervisor to lead the fine dining service. The role involves guiding and training team members, ensuring the best guest experience, and managing daily operations. Ideal candidates will have prior fine dining experience and excellent communication skills. This position offers a vibrant work environment with numerous employee benefits, including discounts at various shops and training opportunities.

Benefits

Employee bonus and excellent service charge

Complimentary stays across Dorchester Collection Hotels

50% F&B discount at selected locations

Access to social events like summer parties

Training and development opportunities

£1,000 bonus for friend referrals

Wellbeing advice access

Qualifications

• Prior experience in a fine dining environment.
• Strong communication skills are essential.
• Ability to lead and develop team members.

Responsibilities

• Guide, train, and develop Waiters and Head Waiters.
• Assist with opening/closing the restaurant and cash handling.
• Handle special guest requests creatively and flexibly.

Skills

Fine dining experience

Communication skills

Customer service ethic

Job description

We care about your career and are known for having the absolute best people in the industry. When you join us as a Restaurant Supervisor at The Grill, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

As a Restaurant Supervisor at The Grill, here are just some of the great benefits you will receive:

• Fantastic employee bonus and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £1,000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you’ll do

You’ll love what you do and take pride in delighting our colleagues & our guests:

• You will be responsible for guiding, training and developing the Waiters and Head Waiters during their day. This will include getting ready with the briefings, leading a section and taking orders. All to ensure our guests receives nothing but the best experience
• You’ll be confident in duties such as opening/closing the restaurant, cashing up, reporting and supporting the Restaurant Manager with some administration tasks from time to time
• You’ll also show flexibility and creativity in dealing with guests’ special requests or any challenges that may arise during the day

The items shared are the essence of a day in the life of a Restaurant Supervisor at The Grill, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

• Previous experience in a fine dining restaurant
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Restaurant Supervisor at The Grill you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You will comfortably communicate in this language.