Food & Beverage Supervisor

Doubletree by Hilton Bristol City Centre; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel brand in Brighton seeks a dedicated Food & Beverage Supervisor to assist in daily operations, maintain standards, and ensure exceptional customer service. The role involves supervising staff, managing stock, and providing solutions to guest feedback. Ideal candidates should have supervisory experience, excellent communication skills, and a passion for hospitality. Flexibility with shifts is essential.

Qualifications

• Experience in a supervisory role or strong background in restaurant/bar with readiness for more responsibilities.
• Effective verbal communication with guests and team members.
• Willingness to work varied shifts including weekends.
• A genuine interest in providing excellent hospitality.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Assist the Food & Beverage Manager in day-to-day operations.
• Ensure team compliance with cleanliness and hygiene standards.
• Anticipate customer needs to enhance satisfaction.
• Monitor departmental budgets and forecasts.
• Oversee stock management and minimize wastage.
• Train and motivate team members for optimal performance.

Skills

Supervisory experience

Great communication skills

Flexibility in working hours

Good people skills

Ability to work under pressure

Customer complaint resolution

Job description

Who are we
As part of the Hilton Worldwide brand we want to be the first choice for guests and team members alike. By joining the Hilton brand you will gain unparalleled access to an array of rich experiences, knowledge and opportunities that will prove valuable to your personal and professional growth. The DoubleTree by Hilton Bristol City Centre is one of the leading 4* city centre hotels 206 bedrooms and 12 conference rooms.

Role Responsibilities

• To assist the Food & Beverage Manager/Restaurant Manager in the day-to-day running of the Food & Beverage operations, ensuring the department is meeting all standards and objectives set. You’ll deputise for the Manager in their absence supporting the team with maintaining standards and ensuring all customers receive an excellent level of service.
• To ensure the department as a function delivers the minimum Food and Beverage brand standards.
• To empower the team to be able to handle all guest feedback, both positive and negative.
• To strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction, ensuring all guests expectations are exceeded.
• Ensure that Company and legal standards for cleanliness are maintained within the department.
• Ensure that the team are dressed in the correct uniform, in line with Company Standards and understand the importance of personal hygiene.
• Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all times.
• To be involved in preparing, checking and monitoring departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
• To support in the control of costs through correct stock usage, storage, rotation, par stock levels, purchase order systems and minimising wastage as per Company standards.
• Ensuring assistance in monthly stocktakes and action any discrepancies in line with Company standards.
• Ensure all employees are inducted and trained according to Company standards and that team members are lead, motivated, developed and receive regular Check-In’s in order to achieve customer satisfaction and Company objectives.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• Any other tasks as delegated by your Line Manager.

Key Requirements

• Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility
• Great communication skills so you can chat to our guests and of course the team
• Flexibility – to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends
• The ability to recognise what our customers want and need and be able to provide it
• Good people skills – to work well in a team - we want work to be fun for all of our employees
• Have a genuine interest in providing hospitality to our customersConfidence with systems and taking paymentsTo be able to work well under pressure at times and multi task in a fast paced environment
• Ensure prompt resolution of customer complaints