Food & Beverage Reservations Agent

Hilton Worldwide, Inc.; City Of London; On-site; GBP 28,000 - 29,000; Full time

Job summary

A leading hospitality company based in London is seeking a Food & Beverage Reservations Agent. The successful candidate will provide excellent customer service, convert inquiries into reservations, and maintain high professional standards. Previous experience in a Reservations environment and strong communication skills are essential. This position offers a competitive salary and numerous benefits including hotel discounts and leadership programs.

Benefits

28 days paid holiday

Exclusive high-street discounts

Industry-leading Team Member discounts

Access to leadership programs

Exceptional Career opportunities

50% off in Hilton restaurants

Uniforms provided and laundered

Free meals on shift

Qualifications

• Previous experience in a Reservations environment is advantageous.

Responsibilities

• Convert inquiries into contracted business.
• Respond to sales inquiries positively to develop future sales leads.
• Identify sales leads as appropriate.
• Ensure all reservations are completed accurately.
• Provide prompt service while maintaining brand standards.

Skills

Professional telephone manner

Excellent communication skills

Outstanding administration skills

Organizational skills

Education

Tertiary qualifications or collegiate-level degree

Job description

Job Description - Food & Beverage Reservations Agent

Job Number:

HOT0BY7I

Work Locations

London Hilton on Park Lane 22 Park Lane London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Annual Salary ranging from £28,000 upto £29,000

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.