Food & Beverage Operative

DoubleTree by Hilton London Angel Kings Cross; England; On-site; GBP 20,000 - 30,000; Part time

Job summary

A reputable hotel in London is seeking a Food & Beverage Operative. The role supports team operations ensuring exceptional customer service in various dining settings. Candidates should be passionate, friendly, and capable of multitasking to enhance guest experiences. Ideal for those looking to develop within the hospitality sector with part-time hours available.

Benefits

Cash incentives for referrals

Long service recognition bonus

Meals provided during shifts

Discounted hotel stays

Opportunities for personal development

Fully funded apprenticeships

Qualifications

• Passionate and willing to learn.
• Genuinely friendly and caring.
• Good command of English language for communication.

Responsibilities

• Welcome guests in a polite and friendly manner.
• Ensure customer requests are responded to promptly.
• Deal with guest complaints efficiently and amicably.

Skills

Customer service

Team collaboration

Good communication

Organizational skills

Multitasking

Positive attitude

Job description

Overview

Job Ref: AM14774 | Branch: DoubleTree by Hilton London Angel Kings Cross | Location: DoubleTree by Hilton London Angel Kings Cross | Salary/Benefits: Competitive Salary | Contract type: Casual | Hours: Part Time | Hours per week: 0 | Posted date: 12/09/2025 | Closing date: 14/10/2025

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good organisational / time management skills
• Resilient, creative, able multitask and can work under pressure
• Good command of English language to enable communication with the team
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Food & Beverage Assistant role for you? Do you have the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Food & Beverage Operative.

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• Food & Beverage Operative supports their team in delivering exceptional customer service
• Your working areas may vary i.e, F&B Operative may work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events
• You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
• Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
• Have a visible presence within your working area
• Ensure that all customer requests and queries are responded to promptly and effectively
• Able to learn from points of complaints to enhance future customer service
• Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction
• Have a good insight knowledge of hotel and the hotel’s products

DoubleTree by Hilton London Angel Kings Cross is just steps from a variety of shops, specialty boutiques, restaurants and bars and is the ideal base from which to explore the city of London. Take a five-minute walk to Angel tube station or a fifteen-minute walk to Kings Cross and St. Pancras rail stations. Our Angel Kings Cross hotel is the perfect location to access London’s high-fashion stores, financial district and business design district. Visit the West End Theatre District and explore Islington’s local theatre scene including Wells Ballet and Theatre. Find unique souvenirs at Camden Market, or tour the Islington Museum. Watch a game at Emirates Stadium, home to Arsenal Football Club.