Food and Beverage Manager Franchise

Hilton; Dover; On-site; GBP 30,000 - 40,000; Full time

Job summary

An independent hotel franchise in Dover seeks a Food & Beverage Manager to oversee multiple outlets, ensuring adherence to brand standards and customer satisfaction. Responsibilities include budget management, staff training, and compliance with health regulations. The ideal candidate will have a strong work ethic, excellent customer service skills, and experience in hotel food and beverage operations. This position offers competitive perks including free meals and gym membership.

Benefits

Free on duty meals

Discounted or free food

Employee discounts

Free parking

Gym membership

On-site gym

On-site parking

Qualifications

• Strong work ethic and managerial experience in food and beverage operations.
• Excellent skills in customer service and team motivation.

Responsibilities

• Manage budgets and control costs to maximize spend.
• Ensure staffing levels match business needs and standards.
• Promote food and beverage offerings through training and marketing.
• Supervise special events and maintain high service standards.
• Oversee compliance with health and safety regulations.

Skills

Customer focus

Financial acumen

Menu engineering

Compliance & Safety knowledge

Tech savvy

Tools

POS systems

Reservation software like OpenTable

Inventory management platforms

Job description

Job Requirements

Dover Marina Hotel & Spa, requires a Food & Beverage Manager to manage Mr Whites English Chophouse Restaurant, Wheeler’s Fish & Chips, Churchill Bar & Lounge, and 3 function rooms for weddings, meetings and small functions which can cater for banquets up to 200 guests.

JOB SUMMARY

Drive operational efficacy across all Food and Beverage outlets to run in a smooth and professional manner, ensuring customer satisfaction at all times, delivering high standards required by all customers. The role will be responsible for ensuring that the two Marco Pierre White dining outlets operate in accordance to the Marco Pierre White brand standards whilst adhering to all brand standards set by Hilton hotels.

GENERAL RESPONSIBILITIES

• Manage budgets, controlling costs, and maximizing "per-head" spend


• Ensure that all Food & Beverage outlets are adequately manned and weekly timesheets reflect business levels


• Adapt, understand and implement Hilton brand standards throughout all Food & Beverage outlets within the hotel


• Manage and supervise special events, busy trading periods and support the Food & Beverage team in performing according to agreed standards and by ensuring customer satisfaction at all times is of the highest level


• Handle VIPs, resolving complex complaints, and maintaining service standards


• Ensure regular staff training is taking place, improving skill of restaurant and bar staff and ensuring staff retention through a motivated team


• Display a ‘hands on’ approach in the daily running of the Food & Beverage outlets and support the Supervisors in maintaining the highest possible service standards throughout


• Actively promote through sales training, advertising, in house promotions all Food & Beverage promotions and Events


• Attend and contribute to all daily/weekly team meetings


• Oversee inventory, menu planning, and ensuring health and safety compliance


• Ensure all Health & Safety obligations are complied with and relevant training takes place on a 6 month basis, with Departmental Audits carried out on a monthly basis

We are looking for candidates with a strong work ethic and previous managerial or supervisory experience within a hotel food & beverage operation. You must have excellent customer focus and the ability to motivate and manage a team of staff.

Work Experience

• Financial acumen: You must understand P&L (Profit & Loss) statements, manage labor costs, and perform cost analysis


• Menu Engineering: The ability to design menus that are cost-effective and balanced for high-margin sales


• Tech Savvy: Proficiency in POS systems, reservation software (like OpenTable), and inventory management platforms


• Compliance & Safety: Deep knowledge of HACCP (Food Safety) and health regulations

Benefits

• Free on duty meals


• Discounted or free food


• Employee discounts


• Free parking


• Gym membership


• On-site gym


• On-site parking

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.