Food & Beverage Duty Manager

RACV; Torquay; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality group in Torquay is seeking a Food & Beverage Duty Manager to oversee operations across multiple venues. This role requires excellent leadership skills and a strong focus on guest satisfaction. You will manage daily F&B activities, train staff, and ensure high service standards. This position offers opportunities for long-term development and employee discounts on services. Ideal candidates will have a background in fast-paced environments.

Benefits

Free parking on-site

Uniforms provided

Long term development opportunities

Employee discounts on products & services

Qualifications

• Proven leadership in high-volume, fast-paced environments.
• Strong customer service focus with a professional approach to guest relations.
• Excellent organizational and multitasking skills.

Responsibilities

• Lead day-to-day F&B activities, ensuring service standards.
• Recruit, train, and motivate staff to deliver high-quality service.
• Handle guest feedback and resolve issues promptly.

Skills

Leadership in high-volume environments

Customer service focus

Organizational skills

Effective communication

Problem-solving

Financial acumen

Job description

Overview

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• Permanent Full Time Opportunity | Excellent Benefits with Exclusive Discounts on RACV Products
• Join an Incredible Team and be Provided with Career and Development Opportunities

Join a Purpose-Driven Organisation Creating Impact Through Travel, Hospitality, Home Services, and Sustainable Energy

At RACV, we’re committed to making a difference, whether it\u2019s through delivering exceptional travel and leisure experiences, providing useful and reliable home services and products, supporting safer journeys for drivers, or advancing a cleaner energy future.

Located at the gateway to Victoria’s iconic Great Ocean Road

RACV Torquay Resort offers a unique blend of natural beauty, world-class amenities, and warm hospitality. Nestled on the Surf Coast, our resort provides the perfect backdrop for a meaningful career in the tourism and hospitality industry, where opportunities for personal and professional growth are abundant.

We’re inviting you to become part of our passionate and supportive team, united by a common purpose: to help people enjoy life to the fullest, on holiday, at home, or while making memories with loved ones.

About the Opportunity

We are seeking a passionate and experienced Food & Beverage Duty Manager to take the lead across our diverse and dynamic F&B operations, including multiple restaurants, stylish bars, in-room dining, lounges, and our premium conference and events spaces.

As the Food & Beverage Duty Manager, you will oversee the daily food and beverage operations of the venue, ensuring seamless service, operational excellence, and guest satisfaction. The role requires strong expertise in managing large-scale conferences, events, weddings, and functions, as well as supporting restaurant and bar operations when required.

With a focus on excellence, innovation, and guest satisfaction, this is your opportunity to bring your leadership skills to a truly rewarding role, one that offers challenge, variety, and the chance to make a lasting impact.

Key Responsibilities

• Operational Oversight: Lead day-to-day F&B activities, including service standards, event coordination, and smooth venue operations.
• Staff Leadership & Training: Recruit, train, and motivate staff to deliver consistent, high-quality service.
• Guest Experience: Handle guest feedback, resolve issues promptly, and implement strategies to elevate satisfaction.
• Inventory & Stock Control: Manage stock levels, monitor usage, and plan orders to minimize waste and meet demand.
• Health & Safety Compliance: Ensure strict adherence to hygiene, safety, and regulatory standards.
• Financial Oversight: Monitor expenses, support budget goals, and contribute to driving sales and profitability.
• Reporting & Communication: Maintain clear communication with teams and provide regular performance updates to management

What We\u2019re Offering

• Free parking on-site
• Uniforms provided and laundered on site
• Long term development and career opportunities
• Employee discounts on RACV products & services, including our portfolio of 9 resorts

What We’re Looking For

• Proven leadership in high-volume, fast-paced environments.
• Strong customer service focus with a professional approach to guest relations.
• Excellent organizational and multitasking skills.
• Effective communicator across staff, guests, and management.
• Skilled in problem-solving and conflict resolution.
• Solid financial acumen with an understanding of budgets and profitability strategies.

The RACV Difference

At RACV, we support your ambition. Discover a career where you\u2019re supported, valued, and empowered to grow - every step of the way.

Application Process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. and whether any reasonable adjustments may be required.

Submit your CV via the link below.

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