Food & Beverage Associate ( 40 hours per week)

Delta Hotels by Marriott Preston; Preston; On-site; GBP 12,000 - 17,000; Full time

Job summary

Delta Hotels by Marriott Preston is hiring a Food & Beverage Associate to support the guest experience across restaurant, bar, room service, and events. You will interact with guests, coordinate with the kitchen, and maintain cleanliness while upholding brand standards.

The role requires a positive, professional demeanor, the ability to work in a fast-paced environment, and compliance with safety and appearance standards. Flexible shifts are required to cover a Monday–Sunday operation.

Qualifications

• Experience in customer-facing roles preferred.
• Strong verbal and written communication skills.
• Ability to work well in a team and adapt to a fast-paced environment.

Responsibilities

• Guest experience: address service needs professionally and promptly.
• Operational excellence: work across all F&B areas and maintain cleanliness.
• Health, safety & compliance: follow safety policies and report incidents.
• Communication: interact clearly with guests and coworkers to ensure service quality.
• Cash & bar handling: process payments and manage cash handling procedures.
• Working pattern: flexible shifts across the week, including weekends.

Skills

Customer service

Communication

Teamwork

Multitasking

Guest relations

Job description

Food &Beverage Associate

Delta Hotels by Marriott Preston

Reporting into: Food &Beverage Manager, Food & Beverage Supervisors, F&B Shift Leaders
Line Management of: None

This job descriptionsets out the current duties of the job role that may vary from time to timewithout changing the general character of the job role or the level ofresponsibility entailed.

Job Purpose

Ourjobs aren’t just about putting food on the table that our guests will enjoyuntil they ask for their bill. Instead, we want to build an experience that ismemorable and unique – with food and drinks on the side. Our F&B Attendants take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Attendants make transactions feel like part of the experience.

Nomatter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Attendants – to get it right for our guests and our business each and every time.

KeyResponsibilities

Guest Experience

• Address guests' service needs in aprofessional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, includingasking questions of guests to better understand their needs andwatching/listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation andprovide a fond farewell.
• Actively listen and respond positively toguest questions, concerns, and requests using brand or property specificprocess (LEARN ) to resolve issues, delight, and build trust.
• Engage guests in conversation regarding theirstay, property services, and area attractions/offerings.
• Assist other employees to ensure propercoverage and prompt guest service.

Operational Excellence

• Workingacross all Food and Beverage areas, including the Restaurant, Bar, Room Serviceor Conference and Banqueting.
• Maintaincleanliness of work and guest areas by clearing, collecting and returning foodand beverage items to proper area.
• Maintaincleanliness of work areas throughout the day, practicing clean-as-you-goprocedures.
• Communicateadditional meal requirements, allergies, dietary needs, and special requests tothe kitchen.
• Settables according to type of event and service standards, including types oflinens, glassware, plate/chinaware, and silver/flatware, ensuring all suppliesmeet quality standards. Ensure conference rooms are set as per Banqueting EventOrders (BEOs).
• Pick-uptrays and clean tables as needed to ensure a clean area.
• Followappropriate procedures for serving alcohol, follow local Training &Guidance.
• Thankevery guest upon departure, invites them to return, and wishes them a fondfarewell.
• Retrieveand deliver food and beverage orders in a timely manner.
• Performother reasonable duties as requested.
• Coordinateswith the respective kitchens to ensure guests’ orders are delivered.
• Completeclosing duties, including storing all reusable goods, breaking down goods,cleaning all equipment and areas, returning equipment to proper locations,locking refrigerators, restocking items, turning off lights, locking doors, andcompleting daily cleaning checklist.
• Takeroom service orders over the phone, answering any questions regarding the menu,inputting order into appropriate system, up-selling, following method ofpayment policies, reading back the order to confirm its accuracy, and providingexpected delivery time.
• Forroom service orders, place and log call back for room service order withinappropriate time frame to ensure guest satisfaction.
• Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.

Health, Safety & Compliance

• Report work related accidents, or otherinjuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety andsecurity policies and procedures to ensure a clean, safe, and secureenvironment.
• Identify and correct unsafe work proceduresor conditions and/or report them to management and security/safety personnel.
• Use proper equipment, wear appropriatepersonal protective clothing (PPE), and employ correct lifting procedures, asnecessary, to avoid injury.
• Follow property specific procedures forhandling emergency situations (e.g., evacuations, medical emergencies, naturaldisasters).
• Follow policies and procedures for the safeoperation and storage of tools, equipment, and machines.
• Complete appropriate safety training andcertifications to perform work tasks.
• Participate fully in the hotel’s monthly training calendar.

Communication and Working with Others

• Supportall co-workers and treat them with dignity and respect.
• Developand maintain positive and productive working relationships with other employeesand departments.
• Partnerwith and assist others to promote an environment of teamwork and achieve commongoals.
• Speakto guests and co-workers using clear, appropriate and professional language.
• Discusswork topics, activities, or problems with coworkers, supervisors, or managersdiscreetly and quietly, avoiding public areas of the property.

Cash & Bank Handling

• Process all paymentmethods in accordance with Accounting procedures and policies.
• Follow propertycontrol audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end ofshift, complete designated cashier reports, resolve any discrepancies, drop offreceipts, and secure bank.
• Obtain assigned bankand ensure accuracy of contracted monies, obtaining change required forexpected business level, and keeping bank secure at all times.
• Transport bankto/from assigned workstation, following security procedures.
• Harri,Micros, or any other systems access cards/passwords must not be left unattendedunder any circumstances, not shared with anyone, and must be storedappropriately whilst off duty.

WorkingPattern

• Work flexibly on a scheduled shift rota across Monday – Sunday,including public holidays.
• Be adaptable to cover staffing shortfalls and business prioritiesto ensure operational continuity
• Perform other tasks as assigned by management