Food & Beverage AssistantThe

Bespoke Hotels; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel group located in London is seeking a dedicated individual for housekeeping roles. The ideal candidate must have at least a year's experience in a similar position and a passion for delivering excellent guest service. Responsibilities include maintaining cleanliness and hygiene standards and addressing guest requests. This position offers competitive salaries, mental health services, and significant discounts on hotel stays and dining for employees and their families.

Benefits

Competitive salaries

Access to Mental Health & Wellbeing services

50% off all Bespoke Hotel stays

25% off for family and friends

50% off all Food & Beverage during stays

Qualifications

• At least a year's experience in a similar position.
• Ability to deliver great service to guests.

Responsibilities

• Ensure areas are cleaned to Company standards.
• Control costs through stock ordering and waste minimization.
• Handle reasonable guest requests professionally.
• Anticipate customer needs to enhance satisfaction.
• Maintain Health and Safety and Fire Safety standards.

Skills

Passion for hospitality

Reliability

Willingness to learn

Job description

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values. We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long‑term careers, supporting community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third‑party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

1. Ensuring that designated areas are cleaned to the Company standards to guarantee excellent hygiene in all areas.
2. Help control costs through ordering stock and minimising waste.
3. Deal with any reasonable requests from guests in a professional manner.
4. Strive to anticipate customer needs and where possible react to theses to enhance customer satisfaction.
5. Ensure all Health and Safety and Fire Safety Company standards are maintained.

The ideal person will have at least a year's experience in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever‑increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award‑winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

The Bermondsey Square Hotel is located in the heart of ever‑evolving Bermondsey, with its thriving restaurant, bar and club scene, art galleries, design studios and boutique shops. A short distance from the City, the Design Museum, Borough Market, The Shard, Tate Modern and Tower Bridge, our highly individual hotel is ideally located for easy access to some of London's finest sights whilst staying in an engaging neighbourhood. Read more about our local attractions, shops and markets. This 90‑room boutique hotel is designed to meet the needs of discerning guests from business travellers to foodies and fashionistas, to those simply looking to relax and enjoy the local attractions whilst staying in the comfort of stylish Bermondsey accommodation. Housekeeping has always taken pride in our high standards of keeping the hotel 'squeaky' clean for our guests - their skills are now even more important to us than ever. We truly believe our people are our biggest asset and to reflect that we offer:

• Competitive salaries - dependant on experience
• Access to complimentary Mental Health & Wellbeing services
• 50% off all Bespoke Hotel Stays, & 25% off for family and friends
• 50% off all Food & Beverage during Bespoke Hotel Stays
• A range of local in-house benefits & many more! We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

The Bermondsey Square Hotel Bermondsey Square, Tower Bridge Road, London (South East), London, SE1 3UN