Food & Beverage Assistant - Breakfast

Elite Hotels (Rotherwick) Ltd.; Forest Row; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hospitality group in Forest Row seeks a friendly and enthusiastic Food and Beverage Assistant to join the Breakfast team. The role involves serving breakfast and assisting in various catering operations ensuring high standards of service. Ideal candidates will have interpersonal skills, be reliable, and dedicated to customer service. Full training provided, but previous experience is preferred. Flexible hours are required, including weekends and early mornings. Own transport is advantageous due to the rural location.

Benefits

Generous share of service charge

Career development

Enhanced holiday program

Employee Assistance Programme

Meals provided

Free parking

Uniform laundering services

Reduced hotel stay prices

Discounts for spa treatments

Uniform provided

Access to discounts program

Financial health tracking

Qualifications

• Previous experience in food and beverage service preferred but not necessary.
• Enthusiasm and dedication are essential.
• Ability to work flexible hours including weekends.

Responsibilities

• Ensure guests receive the highest level of service.
• Assist in setting up food areas and serving guests.
• Follow food hygiene and safety protocols.

Skills

Interpersonal skills

Time management

Enthusiasm

Reliability

Customer service

Job description

Overview

We are seeking a friendly, enthusiastic and efficient Food and Beverage Assistant with a passion for hospitality to join our Breakfast team. As a Food and Beverage Assistant you will help ensure that our customers across our catering operations enjoy a distinctly memorable experience by providing the highest standards of service and customer care and exceeding expectations whenever possible. Our food and beverage operations include Conference and Banqueting, Restaurant, Brasserie, Lounge, Bars and Room Service. This role will mainly assist in the Restaurant serving the most important meal of the day - breakfast, however dependent on business needs, the role could also take you to any of the Hotel's food and beverage operations.

Key Responsibilities

• To ensure all guests receive the highest level of service whilst being an ambassador for the hotel by promoting the hotel and its image.
• To have a thorough knowledge of the hotel and thereby maximise opportunities to inform our guests of the facilities the hotel and wider group can offer when asked.
• To ensure breakfast, meeting rooms, functions, lounge and restaurants are set up as required and assist at special events such as weddings, receptions and corporate events if required, and carry out cleaning duties each day as directed.
• Take food and beverage orders and relay them accurately, providing guests with information about menu items and allergens and if required make recommendations based on their personal preferences. Present and serve food and beverages to the highest standards ensuring guest satisfaction at all times.
• Follow all food hygiene and safety protocols at all times.

Full training will be given in the standards that the hotel requires.

Key Attributes

• Must have a professional, friendly and approachable personality with excellent interpersonal skills in order to work well with colleagues and guests.
• Must be able to provide reliable attendance 5 of 7 days a week with a 7.00am start, including weekends.
• Must be of smart appearance, with care taken over personal presentation and of work wear.
• Previous experience in food and beverage service is preferred, however full training will be given. What is required is enthusiasm, dedication and a genuine passion for people with a willingness to learn about food and wine and be committed to providing the best possible customer service.
• Must be able to work in a fast-paced, dynamic environment, remaining calm and composed at all times.
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
• Must be reliable and able to work flexible hours, including early mornings, evenings and weekends on a rota basis (8 hour shift pattern).
• Due to the variety of rota start and finish times and our rural location, having your own transport will be advantageous.
• A reasonable level of fitness in order to work a 7 hour shift in a physically active role

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

Due to our rural location you will need your own transport

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

About Ashdown Park Hotel & Country Club

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

Why work at Ashdown Park Hotel & Country Club

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Benefits

To support and reward our staff we offer:

• Generous share of the monthly Service Charge (which is dependant upon overall sales performance)*
• Career development with accredited training providers
• Enhanced holiday programme & reward scheme for long service
• Employee Assistance Programme - Hospitality Action
• Meals provided by our talented kitchen team
• Free parking and unifrom laundering services
• Generous 'Refer a Friend' bounty incentive
• Great recognition awards for exceptional customer service
• Reduced price stays in all of our hotels (after successful completion of probation period)
• Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
• Uniform provided
• Smart Penion Scheme which is linked to Smart Rewards giving employees free, unlimited access to over 1200 discounts
• Access to Stream, which helps you keep track of your earnings in real-time; gives you access to the wages you have earned, helps you to save wages and gives you access to a financial health score checker.