Food & Beverage Assistant

Alexander House (Alexander Hotel Collection); Crawley; On-site; GBP 24,000; Full time

Job summary

A quality hotel group in Crawley is seeking a Food & Beverage Assistant to provide excellent service in their award-winning restaurants. Candidates should have a passion for guest service and experience in food service. The role requires flexible shifts, including weekends. Benefits include holidays, discounted accommodations, and various other perks.

Benefits

4 weeks holiday rising to 5 weeks with service

8 Bank holidays

Free car parking

Employee uniform

Discounted hotel accommodation

Discounted hair treatments

Discount off food & beverage

Refer a friend scheme

Qualifications

• Experience within a quality food service hotel/restaurant required.

Responsibilities

• Preparing the restaurant for service.
• Meeting and greeting guests.
• Taking guest orders.
• Serving food and beverage including alcoholic beverages.
• Completing satisfaction checks.
• Resolving any service issues.
• Presenting bills to guests and taking payment.
• Resetting the restaurant at the end of the shift ready for the next service.
• Ensuring work area is clean and tidy before departing.

Skills

Excellent communication skills

Passion for guest service

Smart appearance

Job description

FOOD & BEVERAGE ASSISTANT

£23,809.50 per annum + monthly service charge payment

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

5 Red Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35 covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

Please see our website for a full list of facilities.

The Role

Working in our Reflections Restaurant (2 Rosette) or our AG’s Restaurant (3 Rosettes) with responsibility for the service of food and beverage to residents, spa guests and local visitors. Service for guests covers breakfast, lunch and dinner 7 days per week so candidates must be available for flexible shift patterns across 5 days including weekends. We also operate a range of beautiful private dining rooms for functions, weddings, celebrations, conferences and other events.

Main Duties

• Preparing the restaurant for service
• Meeting and greeting guests
• Taking guest orders
• Serving food and beverage including alcoholic beverages
• Completing satisfaction checks
• Resolving any service issues
• Presenting bills to guests and taking payment
• Resetting the restaurant at the end of the shift ready for the next service
• Ensuring work area is clean and tidy before departing

Requirements

• 5 days 37.5 hrs per week, flexible shifts covering breakfast/lunch/dinner service, including weekends
• Smart appearance, excellent communication skills with a passion for guest service.
• Experience within a quality food service hotel/restaurant required

The Benefits

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition you will benefit from a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme
• In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including: your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday