Food & Beverage Assistant

Threadneedles Hotel; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned day spa in Bath seeks a Food and Beverage Attendant responsible for providing excellent customer service in The Spring Cafe. Responsibilities include welcoming guests, serving drinks, and taking orders. The ideal candidate will possess great interpersonal skills, a positive attitude, and a commitment to teamwork. Benefits include generous holiday allowance, incentive payments, and healthcare package.

Benefits

Guest Experience privileges

Incentive Payments for exceptional service

Referral Bonus of £500

Generous Holiday Allowance

Recognition Programs

Career Development Programs

Access to Learning and Development

Lifestyle savings and discounts

Health and Wellbeing benefits

Healthcare Package

Pension scheme

Qualifications

• Natural with customers and enjoys providing excellent service.
• Possesses exceptional standard of personal presentation.

Responsibilities

• Welcome guests and provide drinks.
• Take food orders and deliver food professionally.
• Engage with customers efficiently.

Skills

Excellent customer service skills

Teamwork

Punctuality and reliability

Positive can-do attitude

Job description

The Role of a Food and Beverage Attendant

As a Food and Beverage Attendant, you will be responsible for looking after our customers as they enjoy their experince in The Spring Cafe. Duties will include an initial welcome, providing drinks, taking food orders, and delivering their food in a professional, friendly, and engaging way.

You will be a natural with customers, have excellent customer service skills, be efficient and possess an exceptional standard of personal presentation. You will be punctual and reliable with a positive can-do attitude and enjoy working as a team.

Thermae Bath Spa is an award‑winning day spa located in the heart of the world heritage city of Bath. Here, you can bathe in natural thermal waters, just as the Celts and Romans did over 2,000 years ago. Our facilities include a spectacular open‑air Rooftop Pool, the indoor Minerva Bath, a new multi‑sensory Wellness Suite, and the historic Cross Bath.

Our Culture

At Thermae Bath Spa, we are dedicated to providing a rejuvenating experience for our guests. Our team values care, attention to detail, and a passion for wellness. We foster a culture of teamwork, respect, and excellence, ensuring that every guest feels relaxed and revitalized.

• Guest Experience: Enjoy Thermae Bath Spa with three guests up to 12 times a year, it’s a fantastic way to relax and rejuvenate.
• Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
• Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
• Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
• Recognition Programs: We celebrate positive contributions that align with our company values.
• Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
• Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
• Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
• Future Planning: Secure your future with our Pension scheme.

Only those eligible to work in the UK will be considered for the above position.