Food and Beverage Team Member

The Caledonian Hotel; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in Edinburgh is seeking a Food & Beverage Operative to ensure exceptional service to guests. Responsibilities include welcoming guests, supporting food and beverage delivery, and collaborating with the team to maintain high service standards. The ideal candidate will have a passion for hospitality and a positive attitude, willing to work flexible shifts. The role also offers opportunities for personal development and competitive benefits.

Benefits

Free meals when on duty

50% off Food & Beverage venues

Discounted hotel stays

Opportunities for personal development

Fully funded apprenticeships

28 Days Annual Leave

Qualifications

• Previous experience in food and beverage service is desirable but not essential.
• Strong desire to learn and improve customer service skills.
• Ability to work flexibly across various shifts.

Responsibilities

• Welcome guests and attend to their needs with professionalism.
• Support team in delivering food and beverages efficiently.
• Respond promptly to customer requests and concerns.
• Maintain communication with kitchen and guests.
• Collaborate with team to ensure exceptional service.
• Stay organized while managing multiple tasks.

Skills

Passion for Service

Professional appearance

Team collaboration

Multitasking

Customer service focus

Job description

Job Ref: AM15049 Branch: The Caledonian Edinburgh Location: The Caledonian, Edinburgh Salary/Benefits: £12.21 Per Hour + Exclusive Benefits Contract type: Permanent Hours: Full Time Hours per week: 40 Hours Per Week Posted date: 15/12/2025 Closing date: 15/01/2026

Our Story

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

We are delighted to celebrate The Caledonian’s 120th anniversary in Scotland’s capital, proudly celebrating and sharing its stories, anecdotes and memories throughout the hotel and beyond.

We would love for you to embark on the journey to our next chapter, The Caley Way!

Our Management Company

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

Exclusive Benefits

• Hourly Rate of £ 12.21
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

The Role

At the prestigious Edinburgh Caledonian Hotel, we pride ourselves on delivering outstanding service, elegance, and an unforgettable experience for our guests. As a Food & Beverage Operative, you will be a key member of our team, ensuring that our service standards meet the highest expectations.

Your role will involve supporting various areas of food and beverage service, including the Bar, Restaurant, Breakfast, Room Service, and Conference & Events, contributing to the smooth running of each outlet and ensuring a seamless, memorable experience for our guests.

Key Responsibilities

• Guest Interaction & Service: As the face of the Food & Beverage outlet, you will warmly welcome guests, engage with them courteously, and attend to their needs with professionalism and care, ensuring each interaction reflects our brand values.
• Operational Support: Efficiently support the team across all service areas, from bar to restaurant and beyond, ensuring the seamless delivery of food and beverages to our guests, adhering to the highest standards of service.
• Guest Satisfaction: Respond promptly and efficiently to customer queries and requests, taking ownership of any concerns or complaints with a proactive and solution-oriented approach, always striving for guest satisfaction.
• Communication: Maintain an open line of communication with both the kitchen and guests, ensuring clear and concise information exchange to guarantee smooth service delivery.
• Team Collaboration: Work cohesively within a dynamic team, ensuring a positive and cooperative work environment. Assist colleagues in delivering exceptional customer service, especially during high-demand periods.
• Product Knowledge: Develop and maintain a comprehensive understanding of the hotel's offerings, including food, beverage, and facilities, in order to provide guests with informed recommendations and details.
• Time & Task Management: Demonstrate strong organisational skills by managing multiple tasks and working under pressure without compromising on quality or service standards.

What We Desire

• Passion for Service: A genuine passion for hospitality, with a focus on delivering exceptional customer experiences and consistently going above and beyond to delight guests.
• Professionalism: A professional, polished appearance, with high grooming standards and a command of the English language to facilitate communication with guests and team members alike.
• Personality & Attitude: Friendly, caring, and approachable, with a positive attitude that lifts the team and guests around you. You will be someone who enjoys working as part of a team and thrives in a fast-paced environment.
• Resilience & Adaptability: Ability to remain calm, creative, and efficient in high-pressure situations. Demonstrated resilience and the ability to multitask effectively in a variety of service areas.
• Experience & Skills: Previous experience in food and beverage service is desirable but not essential. A strong desire to learn, improve, and enhance customer service skills is crucial.
• Flexibility: A willingness to work across various shifts, including mornings, afternoons, evenings, and weekends, to ensure the smooth operation of the hotel.

Why Join Us?

If you are passionate about hospitality, thrive in a luxury setting, and have a commitment to exceptional customer service, this is the role for you. At the Edinburgh Caledonian Hotel, we provide you with the tools and opportunities to develop your career in one of the city's most iconic and prestigious hotels. We invite you to join us in delivering memorable experiences for our guests while you grow in an environment that encourages excellence.

If you have the skill set and dedication to take on this role, we would love to hear from you.