Food and Beverage Supervisor - Conference and Events

Hilton Worldwide, Inc.; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel chain in Newcastle upon Tyne seeks a Food and Beverage Supervisor for its Conference and Banqueting team. This role involves supervising food service operations, ensuring excellent guest experiences, and resolving queries. Ideal candidates are passionate about culinary service and ready for their first leadership position. Offers substantial career development opportunities and various employee benefits including discounted hotel stays and health coverage.

Benefits

Free and healthy meals when on duty

Discounted hotel nights

28 days holiday including bank holidays

Discounted dental and health cover

Qualifications

• Ambitious Food & Beverage professional ready for your first leadership position.
• Passion for exceptional customer service.
• Ability to supervise operations and deal with guests’ queries.

Responsibilities

• Supervise operations of Food and Beverage outlets.
• Deliver excellent Guest and Member experiences.
• Handle guests’ queries and complaints.

Skills

Exceptional customer service

Excellent communication

Coaching skills

Problem-solving skills

Job description

Overview

Job Description - Food and Beverage Supervisor - Conference and Events (HOT0C5HK)

Work Location: Hilton Newcastle Gateshead Hotel Bottle Bank, Gateshead Newcastle upon Tyne NE8 2AR

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK A9 #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality.” With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking (depending on availability)
• Discounted Taxi when public transports are not available
• Modern and inclusive Team Member’s areas

Responsibilities

A Food and Beverage team leader is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

You will join the Food & Beverage team, in Conference and Banqueting.

You enjoy supervising and delivering operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Qualifications and Experience

Are you an ambitious Food & Beverage professional ready for your first leadership position? Do you have a passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

Purpose and Culture

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay; the Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.