Food and Beverage Coordinator

Wild Planet Trust; Newquay; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

33 days of paid holiday pro-rata

Top-tier training

Free zoo entry for loved ones

Staff discounts on site

Job summary

Wild Planet Trust is seeking a confident Food and Beverage Coordinator at Newquay Zoo. The role supports F&B operations with a focus on delivering exceptional guest experiences across the site.

Permanent, 32.5 hours per week, the position is known internally as Senior Operations Host. We offer a benefits package including 33 days holiday pro-rata, training opportunities from First Aid to tractor driving, free zoo entry for loved ones, staff discounts, and wellbeing support through our Employee

Qualifications

• NVQ 2 Customer Care or equivalent.
• Significant experience in a Food & Beverage role.
• Experience in a busy operational environment (visitor attractions, hospitality, retail, leisure, events).
• Experience taking responsibility during shifts, coordinating colleagues or acting as a senior/lead host.
• Experience handling customer enquiries, complaints and escalations confidently.
• Experience following procedures related to cash handling, health & safety, and compliance.
• Strong leadership skills with the ability to guide, support and motivate colleagues during daily operations.
• Excellent customer service skills with confidence in dealing with a wide range of guests.
• Confident use of till systems, ticketing systems or similar POS.

Responsibilities

• Champion exceptional customer service by leading guest engagement and service delivery.
• Set a consistently high standard for guest experience across the site.
• Oversee F&B service to ensure quality, speed and presentation.
• Support preparation and service of food and beverages to required standards.
• Oversee stock rotation, waste minimisation and related documentation.
• Ensure hygiene, allergen, licensing and health & safety procedures are followed.
• Maintain high cleanliness and presentation standards in F&B areas.
• Oversee till operation and cash-handling procedures, including float checks.
• Document and report operational issues promptly to supervisors/managers.
• Communicate clearly with the team to support smooth daily operations.
• Coordinate response to guest queries and escalations with professionalism.

Skills

Customer service

Leadership

Cash handling

Till systems

Education

NVQ 2 Customer Care

Tools

POS (Point of Sale)

Job description

Location: Newquay Zoo, Trenance Gardens, Newquay, Cornwall, TR7 2LZ

Salary: £22,696.70 per annum

Application Deadline: Sunday, September 20, 2026

Job Summary: Newquay Zoo's journey from a small petting zoo to a thriving conservation and education hub is truly inspiring. Over the past five decades, we have become a cornerstone of wildlife protection and a top tourist attraction in Cornwall. There are over 120 species of animal that call Newquay Zoo home including Penguins, Lynx and even endangered Hyenas! We blend conservation with education and public engagement. From lush gardens to interactive exhibits, it’s clearly more than just a day out—it’s a place where people connect with wildlife and learn how to protect it. Newquay Zoo has recently become part of Libéma, one of the Netherlands' leading leisure organisations, bringing new opportunities for innovation, collaboration and growth

Food and Beverage Coordinator (Senior Operations Host)

Salary: £22,696.70 per annum

Permanent

32.5 hours per week

We're looking for a confident and proactive Food and Beverage Coordinator to take a leading role in delivering exceptional guest experiences across our site-with a particular focus on Food & Beverage operations.

Please note that internally this role is known as Senior Operations Host

The Role

• champion exceptional customer service by
• Set a consistently high standard for guest engagement.
• Lead the team in delivering efficient F&B service, maintaining consistent quality, speed and presentation.
• Support preparation and service of food and beverages to the required standards.
• Oversee stock rotation, waste minimisation and completion of related documentation.
• Ensure all hygiene, allergen, licensing and health & safety procedures are followed.
• Maintain high standards of cleanliness and presentation in all F&B areas.
• Oversee accurate operation of tills and adherence to cash-handling procedures.
• Complete or support cashing-up, float checks and secure deposits.
• Maintain accurate documentation, ensuring Hosts follow record-keeping procedures.
• Communicate promptly with supervisors/managers on operational issues, maintenance needs or guest concerns.
• Take delegated responsibility for certain operational decisions when covering the manager, ensuring clear communication and accurate reporting.
• Confidently manage complex or escalated guest queries with professionalism and efficiency, ensuring a positive outcome.
• Provide clear and accurate information about the site, including memberships and experiences
• Actively capture and share guest feedback to support ongoing improvements.
• Foster a positive, supportive, and collaborative team culture that enables colleagues to thrive and deliver their best.

About you:

We are looking for a passionate and proactive individual who thrives in a hands‑on environment:

• NVQ 2 Customer Care or equivalent
• Significant experience in a Food and Beverage role.
• Experience working in a busy operational environment (e.g. visitor attractions, hospitality, retail, leisure, events).
• Demonstrated experience taking responsibility during shifts, coordinating colleagues or acting as a senior/lead host.
• Experience handling customer enquiries, complaints and escalations confidently.
• Experience following procedures related to cash handling, health & safety, and compliance.
• Strong leadership skills with the ability to guide, support and motivate colleagues during daily operations.
• Excellent customer service skills with confidence in dealing with a wide range of guests.
• Confident use of till systems, ticketing systems or similar POS

You are:

• Calm, resilient, and able to handle busy or challenging situations
• A confident communicator who can engage all types of visitors
• Highly organised with great attention to detail
• A team player who brings enthusiasm and energy
• Adaptable, reliable, and always ready to learn
• Happy to work weekends, bank holidays, and occasional evenings

At Newquay Zoo, we believe taking care of our team is just as important as caring for our animals. That's why we offer a benefits package that's packed with perks:

• 33 days of paid holiday pro-rata
• access to top-tier training-from First Aid to driving a tractor.
• free zoo entry for loved ones
• sweet discounts on food and retail while you're on site.
• free staff spaces
• support your wellbeing through our Employee Assistance Programme
• Opportunities await-pending a few conditions, of course.

We proudly champion equality of opportunity for all our team members. We welcome applications from individuals of all backgrounds and identities, including but not limited to age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnerships. Inclusion isn't just a policy-it's part of our culture. Everyone deserves the chance to thrive here.