Food and Beverage Assistant

HCA HEALTHCARE UK; Tonedale; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Private healthcare insurance

Private pension

Season Ticket Loan

Cycle to Work

Group Life Assurance

Critical illness cover

Enhanced Maternity/Paternity pay

Staff discount

Descripción de la vacante

HCA UK is hiring a Food and Beverage Assistant to deliver high-quality meals and patient-focused service in a hospital setting. You will guide patients through menus, deliver meals with care, and ensure dietary needs are communicated to the kitchen.

We value warmth, confidence and a strong attention to hygiene as you support patients during their stay and contribute to a calm, personal experience throughout each day.

Formación

• Experience in hospitality, retail or customer-service.
• Confidence in speaking with patients and colleagues.
• Ability to deliver warm, attentive service.
• Good awareness of food hygiene standards.
• Flexible and reliable during busy periods.

Responsabilidades

• Help patients choose meals, take orders and deliver food across the hospital.
• Prepare and collect meal trays promptly.
• Answer phone requests and communicate dietary needs to the kitchen.
• Keep work areas clean, wash utensils and maintain hygiene standards.
• Record additional requests and follow allergen and dietary safety policies.

Conocimientos

Hospitality experience

Customer-service

Communication

Food hygiene awareness

Descripción del empleo

Great service doesn't change just because the setting does. If you've worked in hospitality, retail or any role where people come first, you'll know the difference a thoughtful interaction can make. And in a hospital, those moments matter even more. As a Food and Beverage Assistant, you'll bring the same pride, attention to detail and care you'd offer any customer to our patients, supporting them with high-quality, freshly prepared meals and helping them feel well looked after throughout their stay. Whether you're guiding someone through the menu or delivering their food with care and attention, you'll help create an experience that feels calm, personal and reassuring. Our food is prepared to an exceptional standard, and you'll play a key part in presenting it with the warmth and professionalism it deserves. It takes a special kind of person to do this role, but if you naturally bring a warmth and confidence to the way you interact with others, we're confident you'll fit right in here. What you'll do: You'll deliver a standard of service no different to a high-end hotel or restaurant, where the focus is on being attentive and giving people a positive experience. Meals are an important part of any hospital stay, and you'll help make that experience smooth and comfortable by:

• Helping patients choose meals, taking orders and delivering food across the hospital
• Preparing and collecting meal trays promptly
• Answering phone requests and communicating dietary needs to the kitchen
• Keeping work areas clean, washing utensils and maintaining hygiene standards
• Recording additional requests and following all allergen and dietary safety policies
  We're looking for someone who puts people first - someone who knows how to support others in a busy environment and can bring that confidence into patient-facing conversations. As well as this, you'll:
• Have previous hospitality, retail or customer-service experience
• Be confident in speaking with patients and colleagues
• Take pride in delivering warm, attentive service
• Demonstrate good awareness of food hygiene standards
• Have a flexible, reliable approach during busy periods
  Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
  By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Food and Beverage Assistant you'll be eligible for:
• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity