Food and Beverage Assistant

FOREST HOLIDAYS LIMITED; Spylaw; On-site; GBP 13,000; Full time

Job summary

A unique holiday company is seeking a Food and Beverage Assistant to join its team at Glentress Forest. This role involves providing outstanding customer service in a scenic environment, preparing food and drinks, and maintaining high cleanliness standards. Ideal candidates will have a customer service background and a passion for working in nature. Competitive pay at £12.51 per hour and generous benefits are offered.

Benefits

Generous holiday allowance

Performance-based bonuses

Subsidised meals

Pension scheme

Wellbeing events & activities

Qualifications

• Experience in a customer-facing role (hospitality or retail preferred).
• Great communication and interpersonal skills.
• A friendly and approachable attitude.
• Attention to detail and pride in maintaining high standards.
• A love for working in beautiful outdoor settings.

Responsibilities

• Welcome guests warmly and provide exceptional customer service.
• Prepare and serve food and drinks in our café.
• Maintain cleanliness and hygiene standards.
• Support stock control and assist with deliveries.
• Operate tills and handle payments.

Skills

Customer service

Communication skills

Attention to detail

Flexibility

Job description

Overview

Be part of creating unforgettable escapes to a cabin in Glentress Forest. Location: Glentress (Peebles). Salary: £12.51 per hour. Working Hours: Full-time, 40 hours. Days of Work: Average of 5 days per week - 1 day off mid‑week and alternate weekends off.

About the Food and Beverage Assistant Role

We have an exciting opportunity for a Food and Beverage Assistant to join our Glentress Forest team. Work in one of the UK’s most beautiful forest locations, developing your skills while providing outstanding service to our guests. Surrounded by swaying trees, thriving wildlife, and wide-open skies, you’ll enjoy fresh forest air and immerse yourself in a truly scenic setting.

Responsibilities

As our Food and Beverage Assistant, you’ll play a key role in the smooth running of our Forest Retreat, the welcoming hub at Forest Holiday. The Forest Retreat serves as a reception, shop, and café, a place for guests to relax, refuel, and plan their woodland adventures.

Unlike many hospitality roles, we offer a better work/life balance, with shifts starting no earlier than 8 am and finishing by 9 pm. This is your chance to work in a calm, natural setting while still delivering top-quality service to our guests.

You’ll provide friendly, efficient service across retail and café operations, ensuring every guest enjoys the perfect Forest Feeling from start to finish.

Your Responsibilities:

• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Prepare and serve food and drinks in our café.
• Maintain cleanliness and hygiene standards in all areas.
• Support stock control, restock shelves, and assist with deliveries.
• Operate tills, handle payments, and follow cash handling procedures.
• Work as part of a close-knit team to ensure smooth daily operations.
• Ensure compliance with all health & safety and food hygiene regulations.
• Assist with the set-up and running of events and activities where required.

What Are We Looking For?

Our ideal Food and Beverage Assistant is friendly, professional, and guest-focused. You bring positivity and passion to everything you do and enjoy working in a team that values nature, service, and community.

• Experience in a customer-facing role (hospitality or retail preferred)
• Great communication and interpersonal skills
• A friendly and approachable attitude
• Attention to detail and pride in maintaining high standards
• A flexible approach to working across different tasks and shifts
• A passion for delivering an excellent guest experience
• A love for working in beautiful outdoor settings, come rain or shine!

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It’s what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• Generous holiday allowance – Take the time you need to recharge
• Performance-based bonuses – Earn a 5% bonus (paid quarterly) when customer service targets are met
• Social events and awards evenings – Celebrate success with your team
• Pension scheme – Secure your future with our company pension
• One full paid day to volunteer – Give back to a cause you care about
• Subsidised meals – Discounted food when working on location
• Wellbeing events & activities – Focus on your mental and physical wellness
• Save on breaks – Enjoy up to 20% off. Friends and family also receive 15% off.
• Hundreds of discounts – Save on top brands across the UK

Pay Rates for Aged 16 and 17

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour

Reasonable Adjustments

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

Application

Apply now to join us in creating unforgettable stays at Glentress Forest. Don’t miss this amazing opportunity!