Food and Beverage Assistant

FOREST HOLIDAYS LIMITED; East Hampshire; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading holiday company in Hampshire is seeking a friendly and professional Food and Beverage Assistant to join their Blackwood team. You will provide exceptional customer service in a serene forest setting while preparing and serving food and drinks. Ideal candidates should have experience in hospitality, great communication skills, and a passion for guest service. Enjoy a range of benefits including generous holiday allowance and performance-based bonuses.

Benefits

Generous holiday allowance

Performance-based bonuses

Social events and awards evenings

Pension scheme

One paid day to volunteer

Subsidised meals

Wellbeing events & activities

Discounted cabin breaks

Hundreds of discounts

Qualifications

• Experience in a customer-facing role (hospitality or retail preferred).
• Great communication and interpersonal skills.
• Attention to detail and pride in maintaining high standards.

Responsibilities

• Welcome guests warmly and provide exceptional customer service.
• Prepare and serve food and drinks in our café.
• Ensure compliance with health & safety and food hygiene regulations.

Skills

Customer service experience

Great communication skills

Friendly and approachable attitude

Attention to detail

Flexibility in tasks

Passion for guest experience

Job description

Be part of creating unforgettable escapes to a cabin in Blackwood Forest

Location: Blackwood Forest (Hampshire)
Salary: £12.21 per hour
Working Hours: Part-time, 22.5 hours per week.
Days of Work: 3 days per week – Every Monday, Thursday and Saturday.

We have an exciting opportunity for a Food and Beverage Assistant to join our Blackwood team! Be part of creating special escapes in one of Hampshire’s most serene forest locations, surrounded by tall beech trees and peaceful woodland trails. Develop your skills while providing outstanding service to our guests, enjoy fresh forest air, and immerse yourself in a truly tranquil setting just an hour from London.

About the Food and Beverage Assistant Role

As our Food and Beverage Assistant, you’ll play a key role in the smooth running of our Forest Retreat, the welcoming hub of Blackwood Forest. The Forest Retreat serves as a reception, shop, and café—a place for guests to relax, refuel, and plan their woodland adventures.

Unlike many hospitality roles, we offer a better work/life balance, with shifts starting no earlier than 8 am and finishing by 9 pm. This is your chance to work in a calm, natural setting while still delivering top-quality service to our guests.

You’ll provide friendly, efficient service across retail and café operations, ensuring every guest enjoys the perfect Forest Feeling from start to finish.

Your Responsibilities

• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Prepare and serve food and drinks in our café.
• Maintain cleanliness and hygiene standards in all areas.
• Support stock control, restock shelves, and assist with deliveries.
• Operate tills, handle payments, and follow cash handling procedures.
• Work as part of a close-knit team to ensure smooth daily operations.
• Ensure compliance with all health & safety and food hygiene regulations.
• Assist with the set‑up and running of events and activities where required.

What Are We Looking For?

Our ideal Food and Beverage Assistant is friendly, professional, and guest‑focused. You bring positivity and passion to everything you do and enjoy working in a team that values nature, service, and community.

• ✅ Experience in a customer-facing role (hospitality or retail preferred)
• ✅ Great communication and interpersonal skills
• ✅ A friendly and approachable attitude
• ✅ Attention to detail and pride in maintaining high standards
• ✅ A flexible approach to working across different tasks and shifts
• ✅ A passion for delivering an excellent guest experience
• ✅ A love for working in beautiful outdoor settings, come rain or shine!

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked‑away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• ✈️ Generous holiday allowance – Take the time you need to recharge
• Performance‑based bonuses – Earn a 5% bonus (paid quarterly) when customer service targets are met
• Social events and awards evenings – Celebrate success with your team
• Pension scheme – Secure your future with our company pension
• One full paid day to volunteer – Give back to a cause you care about
• Subsidised meals – Discounted food when working on location
• ❤️ Wellbeing events & activities – Focus on your mental and physical wellness
• Discounted cabin breaks – Up to 20% off pre‑booked stays or last‑minute breaks for just £75 per cabin. Friends and family also receive 15% off
• Hundreds of discounts – Save on top brands across the UK

Pay Rates for Aged 16 and 17

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour

Forest Holidays is proud to be a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet.

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

Click ‘Apply’ now to start your journey with us at Blackwood Forest (Hampshire). Don’t miss out on this fantastic opportunity!