Food and Beverage Assistant

Threadneedles Hotel; Bath; On-site; GBP 20,000 - 24,000; Full time

Job summary

A luxurious hotel is seeking a Food And Beverage Attendant to enhance customer experiences during meals and drinks service. You will welcome guests, take orders, and ensure quality service with a focus on food presentation and customer engagement. The successful candidate will exhibit exceptional customer service skills, a friendly attitude, and a strong commitment to teamwork within a busy dining environment. Join us to enjoy a variety of fantastic benefits, including a share of the service charge and incentives for outstanding service.

Benefits

Service Charge

Incentive Payments

Referral Bonus

Generous Holiday Allowance

Recognition Programs

Career Investment

Learning and Development

Financial Wellbeing

Health and Wellbeing

Healthcare Package

Future Planning

Exclusive YTL Perks

Qualifications

• Excellent customer service skills are essential.
• Must possess a high standard of personal presentation.
• Punctuality and reliability are essential.

Responsibilities

• Welcome customers and take initial orders.
• Provide drinks and serve food in a professional manner.
• Maintain a friendly and engaging demeanor with guests.

Skills

Customer service skills

Efficient work

Teamwork

Positive attitude

Job description

Food And Beverage Attendant

As a Food and Beverage Attendant, you will be responsible for looking after our customers as they enjoy their breakfast, afternoon tea, drinks and dining experience with us. Duties will include an initial welcome, providing drinks, taking food orders, and delivering their food in a professional, friendly, and engaging way. You will be a natural with customers, have excellent customer service skills, be efficient and possess an exceptional standard of personal presentation. You will be punctual and reliable with a positive can‑do attitude and enjoy working as a team.

The Gainsborough Bath Spa

A luxurious 100-bedroom hotel originally built in the 1800s, occupying two Grade II listed buildings with distinguished Georgian and Victorian façades. Located in the heart of the World Heritage Site of Bath, the hotel offers a unique blend of historic charm and modern luxury.

Our Culture

At The Gainsborough Bath Spa, we pride ourselves on our unique culture where our guests enjoy a relaxed five‑star experience. As a member of the prestigious Small Luxury Hotels of the World collection, we are committed to providing exceptional service and creating memorable experiences for our guests. We are proud of our Spa Village, which offers a unique spa experience. Guests can indulge in a range of treatments designed to rejuvenate and relax, making their stay even more special.

Join Our Team and Enjoy These Amazing Benefits!

• Service Charge: Benefit from a share of the service charge, boosting your earnings.
• Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
• Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
• Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
• Recognition Programs: We celebrate positive contributions that align with our company values.
• Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
• Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
• Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24‑hour access to a GP.
• Future Planning: Secure your future with our Pension scheme.
• Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.

About YTL Hotels

YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.

Our Philosophy

At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.

Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.