FOH Team Member

Carluccio's; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A popular Italian restaurant in Southampton is seeking a Front of House Team Member to provide exceptional service and create memorable dining experiences. Responsibilities include managing guest seating, taking orders, and ensuring a welcoming atmosphere. Ideal candidates should have customer service experience and the ability to thrive in a fast-paced environment. The role comes with flexible working opportunities and career development prospects.

Benefits

50% off total bill for you and friends

Exclusive discounts through BRG Spark App

20% off at retail gift shop & deli

Access to advanced pay with Wage Stream

Bonus scheme for referrals

Career development opportunities

Flexible working opportunities

Responsibilities

• Welcome guests with a warm smile and manage reservations.
• Take orders, make recommendations, and ensure exceptional service.
• Engage with guests to make their visit memorable.
• Collaborate with team members for smooth service.
• Process payments efficiently and accurately.
• Maintain a clean and inviting dining area.

Skills

Customer Service

Fast-Paced Experience

Job description

Join the Heart of Hospitality as a Front of House Team Member at Carluccio’s!

At Carluccio’s, we don’t just serve food—we create memorable experiences with our authentic Italian cuisine and welcoming atmosphere. Our success is built on the passion and dedication of our team, and we’re looking for a vibrant Front of House Team Member to bring our dining experience to life.

About Us

At Carluccio’s, we don’t just serve food—we create memorable experiences with our authentic Italian cuisine and welcoming atmosphere. Our success is built on the passion and dedication of our team, and we’re looking for a vibrant Front of House Team Member to bring our dining experience to life.

The Role

As a Front of House Team Member at Carluccio’s, you’ll be the face of our restaurant, providing exceptional service to every guest who walks through our doors. Here’s what your day-to-day will look like:

• Greet and Seat: Welcome guests with a warm smile, manage reservations, and ensure every guest is comfortably seated and ready to enjoy their meal.
• Deliver Exceptional Service: Take orders, make recommendations, and ensure that every dish is served with a touch of Italian hospitality.
• Create Memorable Experiences: Engage with guests to make their visit special, whether they’re regulars or first-time visitors.
• Work as a Team: Collaborate with kitchen staff and fellow team members to ensure smooth service and a great guest experience.
• Handle Payments: Process payments efficiently and accurately, ensuring a seamless end to every guest's meal.
• Maintain Ambiance: Ensure the dining area is clean, tidy, and set up for success, creating a welcoming environment for all.

What’s In It For You?

• Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock Up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need It with Wage Stream, offering access to advanced pay.
• Refer Friends and Earn with our bonus scheme.
• Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.

At BRG, We Live By Our Core Values

✅ Honest – Acting with integrity in everything we do.

✅ Hardworking – Giving our best, every day.

✅ Hungry – Always striving for growth and excellence.

✅ Heart – Caring deeply about our people, our guests, and our communities.

Skills

Fast-Paced Experience Customer Service