FOH Supervisor

The Inn Collection Group; Seahouses; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen Front of House Supervisor, der die Gäste herzlich willkommen heißt und für ein unvergessliches Erlebnis sorgt. In dieser spannenden Rolle arbeiten Sie eng mit dem Assistant Manager zusammen, um das Team zu leiten und eine positive Atmosphäre zu schaffen. Wenn Sie in einem dynamischen Umfeld gedeihen und eine Leidenschaft für Kundenservice haben, sind Sie hier genau richtig. Dieses Unternehmen bietet nicht nur eine großartige Arbeitsumgebung, sondern auch zahlreiche Vorteile, um das Wohlbefinden der Mitarbeiter zu fördern.

Benefits

Zusätzlicher bezahlter Urlaub zum Geburtstag

50% Rabatt auf Essen

£1 Übernachtung in den Inn während Januar, Februar und März

1/3 Rabatt auf Zimmerbuchungen das ganze Jahr über

£50 für Last-Minute-Buchungen

15% Rabatt für Angehörige

24/7 Unterstützung durch das Mitarbeiterhilfeprogramm

Tronc (Tipps) direkt an das Personal

Mitarbeiterentwicklung durch das Lead-Inn Programm

Möglichkeit, Teil eines preisgekrönten Teams zu sein

Qualifications

• Leidenschaft für Kundenservice und Gastfreundschaft.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Begrüßen der Gäste und Sicherstellen eines reibungslosen Ablaufs.
• Unterstützung des Teams und Schaffung einer positiven Atmosphäre.

Skills

Kundenservice

Teamführung

Problemlösung

Education

Erfahrung in der Gastronomie

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

Here’s how we say thank you to our team:

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same-day bookings.
• Your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always available through our Employee Assistance Programme.
• Tronc (tips) directly to staff.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

When it comes to top seaside locations, the award-winning Bamburgh Castle Inn in Northumberland is hard to beat. Situated overlooking the harbour in the charming fishing village of Seahouses, it offers stunning views and an unbeatable coastal setting. With plenty to explore, including boat trips to the Farne Islands, scenic beach walks, and more, it’s the perfect base to immerse yourself in the area’s beauty.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*