FOH Supervisor

The Inn Collection Group; Seahouses; On-site; GBP 40,000 - 60,000; Full time

Job summary

A multi-award-winning hospitality group is looking for a Front of House Supervisor at their Bamburgh Castle Inn in Seahouses. The role involves guiding the team, ensuring great customer experiences, and maintaining a positive atmosphere. Candidates should have strong customer service skills and the ability to thrive in a fast-paced environment. Attractive perks include discounts and developmental support.

Benefits

Extra paid holiday for birthdays

Development program support

Paid breaks

50% off food

January stay for £1

1/3 off room bookings

£50 for same day bookings

15% off for loved ones

24/7 support program

Tips included

Community contribution program

Qualifications

• Experience in a fast-paced environment.
• Strong commitment to customer service.
• Ability to manage a team and resolve challenges.

Responsibilities

• Welcome guests and oversee service operations.
• Create a positive atmosphere for guests and staff.
• Support the Assistant Manager in daily operations.

Skills

Customer service

Leadership

Enthusiasm

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

When it comes to top seaside locations, the award-winning Bamburgh Castle Inn in Northumberland is hard to beat. Situated overlooking the harbour in the charming fishing village of Seahouses, it offers stunning views and an unbeatable coastal setting. With plenty to explore, including boat trips to the Farne Islands, scenic beach walks, and more, it’s the perfect base to immerse yourself in the beauty of the area.

You’ll Fit Right Inn As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*