FOH Supervisor

TN United Kingdom; Seahouses; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Front of House Supervisor, der als erste Anlaufstelle für Gäste fungiert und dafür sorgt, dass deren Aufenthalt unvergesslich wird. In dieser Rolle arbeiten Sie eng mit dem Assistant Manager zusammen, um ein positives und lebhaftes Ambiente zu schaffen. Ihre Aufgaben umfassen die Begrüßung der Gäste, die Überwachung des Service und die Gewährleistung eines reibungslosen Ablaufs. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld gedeihen, ist diese Gelegenheit perfekt für Sie.

Benefits

Zusätzlicher bezahlter Urlaub zum Geburtstag

50% Rabatt auf Speisen

1 £ Übernachtungen in den Inn

1/3 Rabatt auf Zimmerbuchungen

24/7 Unterstützung durch das Mitarbeiterhilfeprogramm

Qualifications

• Erfahrung im Kundenservice und in der Teamführung.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Begrüßung der Gäste und Sicherstellung eines reibungslosen Ablaufs.
• Überwachung des Service und Lösung von Herausforderungen.

Skills

Kundenservice

Teamführung

Problemlösung

Job description

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About The Inn Collection Group

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. We deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

Employee Benefits

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Explore our beautiful locations with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same-day bookings.
• Your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support with our Employee Assistance Programme.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

Location

When it comes to seaside locations, the award-winning Bamburgh Castle Inn in Northumberland is a top choice. Situated overlooking the harbour in the charming fishing village of Seahouses, it offers stunning views and an unbeatable coastal setting. There’s plenty to explore, including boat trips to the Farne Islands, scenic beach walks, and more — making it the perfect base to immerse yourself in the area's beauty.

Role Overview: Front of House Supervisor

You’ll Fit Right Inn

As a Front of House Supervisor, you are the first smile that welcomes guests and a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

Your responsibilities include greeting guests, overseeing service, resolving challenges, and ensuring smooth operations. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

Ideal Candidate

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in.

Additional Information

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*