FOH Supervisor

TN United Kingdom; Morpeth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front of House Supervisor to join their vibrant team. This role is pivotal in creating a warm and welcoming experience for guests, ensuring that every visit is memorable. You will work closely with the Assistant Manager, leading a dedicated team in a fast-paced environment where your enthusiasm and professionalism will shine. With a commitment to exceptional customer service, this position offers a unique opportunity to thrive in a dynamic setting while contributing to a company that values respect, warmth, and honesty. If you are passionate about hospitality and ready to make a difference, this role is perfect for you.

Benefits

Extra paid holiday for birthday

50% off food at any of our Inns

Paid Breaks

Discounted room bookings

Employee Assistance Programme

Tronc (tips)

Opportunities for development

Recognition as Best Pub Employer

Qualifications

• Passion for customer service and hospitality.
• Ability to lead and support a team in a fast-paced environment.

Responsibilities

• Welcome guests and ensure a memorable experience.
• Guide and support the team to create a lively atmosphere.
• Resolve challenges and ensure smooth operations.

Skills

Customer Service

Leadership

Problem Solving

Communication

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Amble Inn is located at the southern gateway to the Northumberland Coast Area of Outstanding Natural Beauty. This historic fishing town offers plenty to explore, from its bustling harbour to scenic coastal walks, and sits alongside famous seaside spots like Bamburgh, Alnmouth, and Low Newton-by-the-Sea, making it a sought-after destination for visitors.

You'll Fit Right Inn...

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: Watch here.

*Age-related pay rates apply for Under 21s.*