FOH Supervisor

The Inn Collection Group; Berwick-upon-Tweed; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Berwick-upon-Tweed is seeking a Front of House Supervisor to ensure guests have a warm and memorable experience. You will lead the team, oversee service, and resolve challenges, all while fostering a positive atmosphere. Ideal candidates thrive in fast-paced settings and have a passion for customer service. This role offers opportunities to develop in a supportive environment.

Benefits

Extra paid holiday for birthdays

Lead-Inn development program

Paid breaks

50% off food at Inns

£1 stays during January-March

1/3 off room bookings all year round

£50 on same day bookings

15% off for loved ones

24/7 Employee Assistance Programme

Tips

Give-inn back scheme

Qualifications

• Experience in a fast-paced environment.
• Passion for customer service.
• Ability to resolve challenges effectively.

Responsibilities

• Greet guests and oversee service.
• Resolve challenges and ensure smooth operations.
• Create a positive atmosphere for guests and staff.

Skills

Customer service

Leadership

Enthusiasm

Professionalism

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1 / 3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24 / 7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
• Age-related pay rates apply for Under 21s.

The nearest mainland pub to Holy Island, the award-winning Lindisfarne Inn is ideally located for exploring Northumberland and venturing into Scotland. Situated just off the A1, south of Berwick-upon-Tweed and the Scottish Border, it offers great facilities for walkers and cyclists, making it the perfect spot for those exploring the area. With a warm welcome and superb home-cooked meals, The Lindisfarne Inn is perfectly placed to enjoy the beauty of both Northumberland and Scotland.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roleshttps : / / careers.inncollectiongroup.com / join-inn