FOH Section Lead: Elevate Guest Experiences

Smokin' Hot Buffet and Grill; Coventry; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Staff meals

Job summary

Smokin' Hot Buffet & Grill in Coventry is seeking a FOH Section Lead to supervise the front-of-house team, ensuring exceptional guest experiences and maintaining efficient service in a fast-paced dining environment.

You will train and mentor staff, manage reservations and seating, coordinate with BOH, and drive upselling while upholding health and safety standards. This role offers career growth within a growing hospitality brand.

Qualifications

• Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
• Strong customer service and communication skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent organizational and multitasking abilities.
• Knowledge of POS systems and restaurant billing procedures.

Responsibilities

• Lead and supervise FOH staff, ensuring smooth and efficient service.
• Provide excellent customer service, handling guest inquiries and special requests professionally.
• Train and mentor team members to uphold service standards.
• Oversee table management, reservations, and seating arrangements.
• Work closely with the BOH (Back of House) team to ensure seamless coordination.
• Promote upselling of menu items, specials, and beverages to enhance guest experience.
• Handle guest complaints and resolve service issues quickly and efficiently.
• Maintain cleanliness and organization of dining areas, bar, and service stations.
• Ensure all FOH operations comply with health, safety, and hygiene regulations.

Skills

FOH leadership

Customer service

Team training

Upselling

Tools

POS systems

Job description

Smokin' Hot Buffet & Grill in Coventry is seeking a FOH Section Lead to supervise the front-of-house team, ensuring exceptional guest experiences and maintaining efficient service in a fast-paced dining environment.

You will train and mentor staff, manage reservations and seating, coordinate with BOH, and drive upselling while upholding health and safety standards. This role offers career growth within a growing hospitality brand.