FNOL Claims Handler

MPJ Recruitment; Manchester; On-site; GBP 26,000 - 28,000; Full time

Job summary

A recruitment company is seeking a FNOL Claims Handler for their office in Manchester. The role offers a salary range of £26,000-£28,000, depending on experience. Responsibilities include delivering exceptional customer service, managing claims effectively, and ensuring satisfaction. Ideal candidates should have strong motor claims knowledge, excellent communication skills, and 12+ months of relevant experience. Along with competitive remuneration, the position offers progression opportunities, a pension scheme, and additional benefits such as company social events.

Benefits

33 days holiday

Fully paid training

Company pension scheme

Company social events

Salary reviews

Company social events

Qualifications

• 12 months minimum FNOL Claims experience.
• Strong knowledge of motor claims principles.
• Proficient in communication, both oral and written.

Responsibilities

• Provide exceptional customer service consistently.
• Ensure technical quality and service delivery are high.
• Manage claims proactively to resolution.

Skills

Motor claims knowledge

Communication skills

IT competency

Integrity

Teamwork

Work under pressure

FNOL Claims experience

Job description

FNOL Claims Handler

Monday-Friday 8:30am-5:00pm

Manchester (office based)

Salary £26,000-£28,000 DOE

Do you have motor claims experience?

Would you like to join a growing business with excellent progression opportunities?

We are looking to recruit a FNOL Claims Handler within our Motor Division. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro‑actively managed to conclusion; ensuring client specific service level criteria is met.

You will also act as a point of contact for client / customer queries and own issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.

Key Skills:

• Excellent degree of knowledge of motor related claims and principles
• Excellent communication skills, both oral and written
• Good degree of IT competency and literacy
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Minimum 12 months FNOL Claims experience

The role involves:

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To work closely with the other team members and Managers to ensure service is delivered to the highest possible standard
• To be accountable for the satisfactory resolution of any issues

Benefits:

• 33 days holiday
• Fully paid training
• Excellent progression opportunities
• Salary reviews
• Company pension scheme
• Company social events

Interested to know more?

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