FMCG E-Commerce Sales & Customer Service Advisor

Permanent Futures Limited; Pudsey; On-site; GBP 10,000 - 40,000; Full time

Job summary

A growing FMCG company in Pudsey seeks a Sales and Customer Service Advisor to manage customer inquiries and assist in eCommerce operations. The ideal candidate will be passionate about the FMCG sector with prior customer service experience in eCommerce settings. You will handle communications across platforms like Amazon and respond to customer feedback. This is a fantastic opportunity to gain valuable experience in a dynamic environment with a family-run business that values innovation and growth.

Benefits

Opportunity to work closely with Senior team members

Chance to gain experience in the FMCG environment

Extras and wider benefits

Qualifications

• Previous experience in customer service within an eCommerce environment.
• Familiarity with e-commerce platforms such as Amazon, eBay, Trustpilot.
• Experience with customer service tools such as Replyco.

Responsibilities

• Handle phone enquiries, emails, Amazon messages, and trade-customer needs efficiently.
• Process carrier returns promptly by handling returned items.
• Accurately input orders and assist with trade sales.
• Monitor and respond to Amazon, eBay, and Trustpilot reviews.

Skills

Customer service experience

Familiarity with e-commerce platforms

Experience with customer service tools

Good computer skills

Tools

Replyco

Microsoft Office

Job description

A growing FMCG company in Pudsey seeks a Sales and Customer Service Advisor to manage customer inquiries and assist in eCommerce operations. The ideal candidate will be passionate about the FMCG sector with prior customer service experience in eCommerce settings. You will handle communications across platforms like Amazon and respond to customer feedback. This is a fantastic opportunity to gain valuable experience in a dynamic environment with a family-run business that values innovation and growth.