FM Services Officer

Serco Limited; East Midlands; On-site; GBP 24,000 - 31,000; Full time

Job summary

A leading service provider in the UK is looking for an FM Services Officer to join their team at HMP Fosseway. This varied role includes performing general maintenance, basic plumbing, and repairs, with no formal qualifications necessary. The ideal candidate should have hands-on experience, be a team player, and possess effective communication skills. This position offers a competitive salary and opportunities for development.

Benefits

Pension up to 6%

Employee Assistance Programme

Diversity and inclusion initiatives

Discounts for major high street brands

Qualifications

• No formal qualifications required, but hands-on experience is essential.
• Experience in a secure environment is an advantage.

Responsibilities

• Complete routine maintenance and repairs.
• Support other trades as needed.
• Ensure work is carried out safely and to high standards.
• Keep maintenance records up to date.
• Escort contractors on-site when required.

Skills

Hands-on experience in general maintenance

Basic plumbing knowledge

Ability to work independently

Flexible and proactive

Effective communication skills

Job description

FM Services Officer

Location: HMP Fosseway
Hours: Monday to Friday, 8:00am - 4:30pm
On-call: 1 in 9 rota (with uplift for call-outs)
Salary: £24,000 - £31,000

About the Role

We are looking for a reliable and hands‑on FM Services Officer to join our Works Service Team at HMP Fosseway. This is a varied role where you'll carry out general maintenance tasks, basic plumbing, painting, and day‑to‑day repairs, while also supporting the wider facilities team.

You don't need formal qualifications for this position, what matters is that you're practical, adaptable, and confident in tackling a range of maintenance duties.

What You'll Do

In this role, you'll complete routine maintenance and repairs, support other trades where needed, and ensure all work is carried out safely and to a high standard. You'll also be responsible for keeping maintenance records up to date, and from time to time you may escort contractors on‑site.

What We're Looking For

We're seeking someone who:

• Has hands‑on experience in general maintenance or a similar role.
• Has some basic plumbing knowledge
• Can work independently, using initiative to prioritise and complete tasks.
• Is flexible, proactive, and a strong team player.
• Communicates effectively, both with colleagues and external contractors.

Experience of working in a secure environment would be an advantage, but is not essential.

Why Serco

A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Pension Up to 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A safe and supportive culture
• A company passionate about diversity and inclusion

Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need.