FM Scheduler / Coordinator

Fusion People Ltd; Derby; On-site; GBP 31,000; Full time

Job summary

A leading workforce management firm is seeking an FM Scheduler / Coordinator in Derby. The role involves managing incoming calls, workforce planning, and ensuring that service level agreements are met while coordinating with external clients. The ideal candidate has experience in customer service and strong communication skills. This position offers a competitive salary of £31,000 when permanent with a temp-to-perm engagement.

Qualifications

• Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management).
• Excellent communication skills and ability to work well as part of a team.
• Ability to work in a fast-paced environment, multitask and make effective decisions quickly.

Responsibilities

• Scheduling work across the stated contract.
• Reacting to emergencies raised by the client and overseeing engineer's attendance.
• Schedule PPM's / WAF's to Subcontractors.

Skills

IT Knowledge: MS Office, CAFM Systems

Job description

Role: FM Scheduler / Coordinator

Location: Derby

Salary: £14.00ph PAYE for 12 weeks (£31,000 perm salary)

Hours: 8am - 5pm Monday to Friday

Duration: temp to perm

Main Purpose of FM Scheduler

The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients. Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.

FM Scheduler Duties & Responsibilities

• Scheduling work across the stated contract
• Reacting to emergencies raised by the client and overseeing engineer's attendance
• Plan efficiencies of location and response time improvements
• Schedule PPM's / WAF's to Subcontractors
• Taking ownership of workload daily
• Diagnose technical abilities and fault reported to determine "P" code is correctly applied
• Handling customer complaints or queries via telephone, email or letter
• Manage completion of PPM's on Maximo
• Manage completion of reactive tasks on Maximo
• Control and issue engineer's uniform
• Production of monthly performance report
• Management of Contract performance schedule
• Chasing subcontractors' reports/schedules
• To achieve the teams agreed performance targets and ensure that SLA's are met

FM Scheduler Skills & Knowledge

• IT Knowledge: MS Office, CAFM Systems

Essential FM Scheduler Experience

• Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
• Excellent communication skills and ability to work well as part of a team
• Ability to work in a fast-paced environment, multitask and make effective decisions quickly
• Experience of working in financial performance penalties

This PFI contract has responsibility for four mental healthcare sites delivering Hard FM, fabric, pest control, window cleaning, manned guarding and grounds maintenance.

Equal Opportunity Statement

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.