FM Coordinator- Campsfield IRC

Mitie; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management company is seeking an FM Coordinator for its team in Oxford. The role involves managing requests via phone and email, ensuring high customer service standards, and maintaining accurate records. Candidates should possess strong communication skills, computer proficiency, and the ability to work under pressure. A competitive salary and benefits package, including life insurance and extensive leave, are offered for this full-time position.

Benefits

Life insurance

33 days annual leave

Company Pension

Virtual GP access

MiDeals discount schemes

Professional development support

Qualifications

• Demonstrable experience in customer service.
• Strong literacy and numeracy skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage phone call and email requests efficiently.
• Log helpdesk requests and monitor service levels.
• Provide support and produce documents for training.

Skills

Customer service

Computer skills

Microsoft Office

Job description

Better places, thriving communities.

Location : Campsfield Immigration Removal Centre

Contract Type : Full-Time

40-hour working week

We are seeking a FM Coordinator to join our Mitie FM Team at Campsfield IRC, Oxford. The ideal candidate will be a passionate individual with customer service experience, responsible for managing phone call and email requests, supporting employees, and logging information onto a database. The role requires the ability to deliver high levels of service, remain professional at all times, and ensure that Mitie's policies, processes, and procedures are followed. As a FM Coordinator, you will be tasked with managing the flow of requests to ensure a continuous and efficient service.

Daily responsibilities will include answering emails, phone calls, and walk-in queries while logging jobs, sending quotes to clients for approval, and informing engineers of their daily workloads. Additionally, you will be responsible for producing reprographics and printing requests for training on site, as well as fulfilling the contract with our client and ensuring all contractual obligations are met.

As the first line of contact for the Mitie team, you will be answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated helpdesk data, and live monitoring of performance against SLAs. You should be able to work under pressure to meet with challenging deadlines while effectively managing workloads.

You should have a strong standard of both literacy and numeracy and be confident with your knowledge of Microsoft office. You can demonstrate excellent written and verbal communication and negotiation skills to support you in your role. You should possess good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.

Essential skills - computer skills, customer service and Microsoft office

Specific Requirements

Please note that all offers of employment are subject to security clearance and enhanced background checks :

• You must be a British Citizen, EU citizen with settled status, or have an ILR (Indefinite Leave to Remain) from a Commonwealth country.
• Bankruptcy history, CCJs, social media activity and criminal convictions will be checked as part of the vetting process.
• You must have lived in the UK for the past three years with no significant footprint outside of the UK other than for normal holidays.

Benefits

We value our people and offer a competitive salary and benefits package to support your lifestyle :

• Life insurance.
• 33 Days annual leave
• Company Pension
• Continued personal development with full support given to enhance your career.
• Free Mitie shares.
• Access to virtual GP 24 / 7 for yourself and your family.
• MiDeals discount schemes with over offers available from your favourite retailers, leisure, and utilities companies.
• Additional benefits available to purchase, including extra holidays, private medical cover and home technology.

Existing Mitie colleagues

• Please ensure that you discuss your application with your current line manager before formally applying.
• Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.

You must be eligible for CTC clearance.

You must hold a valid British passport or an EU passport with a share code. Additionally, you must have lived and worked in the UK for at least 3 years, without any extended trips overseas. Applicants must have no criminal convictions and must not be subject to any ongoing police investigations.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .