FM Coordinator

South West Water; Redhill; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading water services company in Redhill is looking for an FM Coordinator. This full-time role requires strong administration skills and intermediate Excel proficiency. Responsibilities include coordinating the FM helpdesk function and supporting the Facilities team. The candidate will receive a competitive salary up to £28,000 annually and excellent benefits, including a generous holiday allowance and pension scheme.

Benefits

Generous holiday allowance

Discretionary Bonus

Competitive Contributory Pension

Share-save Scheme

Various health benefits

Wellbeing support programmes

Group Discounts

Cycle to Work Scheme

Financial support services

Qualifications

• Strong administration background with keen attention to detail.
• Ability to manage numerical data.
• Adaptable to a wide range of systems.

Responsibilities

• Coordinate FM helpdesk function daily.
• Monitor workload and allocate tasks.
• Assist in recording information for FM service improvement.
• Ensure updates in CAFM system are accurate.
• Plan annual site inspections.

Skills

Excellent IT skills

Intermediate Excel skills

Excellent written communication

Excellent verbal communication

Flexible team member

Full Driving Licence

Job description

At South West Waterwe believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net‑zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

Do you have a strong administration background with a keen eye on detail? Do you have Excel skills that you would like to put into practice?

We currently have an opportunity for two FM Coordinator to join our teams based in Bristol and Redhill. Joining us on a full‑time permanent basis, you will receive a competitive salary up to £28,000 per annum plus excellent benefits.

About the role

As our FM Coordinator you will report to the Area Facilities Manager and you will act as a point of reference co‑ordinating all Facilities Activity, management and co‑ordination of the FM helpdesk function, and the co‑ordination of all scheduled and reactive activities of the FM Delivery team including contractors. You will also act as point of contact in the Area Facilities Manager’s absence. You’ll be exposed to all elements of the Facilities profession and will be keen to get stuck in, as no two days are the same.

This role would suit a skilled administrator with strong attention to detail and intermediate excel skills.

What you’ll be doing:

• Coordinate the delivery of the FM helpdesk function on a daily basis, including the integration and development of FM within corporate works management systems.
• Monitor the incoming workload and allocate tasks to either in‑house operatives or contractors as appropriate, to achieve a timely response and first fix visit.
• Provide assistance in collating, recording and organising information to help establish and continually improve the FM service, including establishing and maintaining processes and documented information.
• Ensure the CAFM (Computer Aided Facilities Management) system is updated with either status update reports or notice of completion of work as appropriate, from information provided by in‑house resources or contractors.
• Plan and co‑ordinate annual site inspections for Corporate Services sites.
• Co‑ordinate the delivery of FM related Schedule of activities.
• Act as team coordinator managing training bookings and records, keeping duty rotas and departmental documentation/ intranet pages up‑to‑date.
• You’ll also help keep building operations flowing at our central offices by supporting; Reception, Mail and Print, Stationary and desk moves.
• IOSH qualification: Advantageous, but not essential (training can be provided/supported)

What we are looking for:

• Excellent IT skills and adaptability to a wide range of systems
• Full driving licence.
• Intermediate Excel skills, and able to deal with numerical data
• Excellent written and verbal communication skills.
• We’re looking for a flexible team member who is happy to travel as required, supporting our services nationwide when required.

What's in it for you:

• We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long‑term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.

In return, we offer an excellent range of benefits including:

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share‑save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

Closing Date: Friday 21st November 2025

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid

Build trust and be trusted. Be the one we all look to and can depend on.

Be You

We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future

Embrace change. Drive Progress. Own the challenge.