FM Commercial Manager - Occupier Services

Colliers International EMEA; Milton Keynes; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading commercial services firm is seeking a highly experienced Commercial Manager to oversee all commercial aspects for FM services across a national portfolio. The role requires proven expertise in managing contract values of around £30 million, exceptional commercial acumen, and the capability to travel nationally. Join a team that values diversity and collaboration in Milton Keynes.

Qualifications

• Proven track record managing commercial elements across national FM portfolios with contract values of £30 million.
• Exceptional commercial acumen with deep experience in contract management, cost control, and commercial governance.
• Experience in managing all core FM services in complex and high-risk environments.
• Strong operational FM background with understanding of pricing and gearing ratios, benchmarking, and key metrics.
• Willingness to travel nationally and be based in Milton Keynes.

Responsibilities

• Respond to and address all commercial issues.
• Ensure services are executed to the commercial principles in agreements.
• Identify and offer support to gaps in collective commercial understanding.
• Support management of FM suppliers in line with contractual agreements.
• Validate invoice submissions and additional costs outside the semi comp agreement.
• Manage and validate the change control process for contract or commercial impact.
• Support client in budget management and reporting for costs outside the fixed price.
• Understand the contractual levers and support the client during the agreement.

Skills

Commercial acumen

Contract management

Cost control

FM services management

Job description

Overview

We are seeking a highly experienced Commercial Manager to lead all commercial aspects (Change Control, claims, semi comp pricing, variable costs, additional works) for all FM services across a national portfolio for our strategic client. This role is pivotal to the client’s governance of successful delivery of FM operations and plays a critical part in managing cost and being compliant to the commercial aspects of various contracts.

While this is a national role with flexibility in location, there is an expectation for regular presence in Milton Keynes, where both the client and Colliers team are based. The successful candidate must be willing to travel across the UK to manage commercial issues.

Responsibilities

• Triage of commercial issues: Respond to and address all commercial issues.
• Contract Alignment: To ensure services are executed to the commercial principles struck in their respective agreements.
• Support service teams: Identify and offer support to any gaps in the collective commercial understanding.
• Client team service contract support: Support management of FM suppliers in line with the contractual agreements (MSA).
• Cost Management: Validate invoice submissions and any additional costs that fall outside the semi comp agreement ensuring any costs are transparent and reflective of the work.
• Commercial Change Management: Manage and validate the change control process where there is a contract or commercial impact.
• Budget control: Support the client in budget management and reporting for costs that sit outside the fixed price, highlighting out of tolerances to set budget thresholds.
• Commercial Management: Understand the contractual levers and support the client during the course of the agreement.

Qualifications

• Proven track record managing commercial elements across national FM portfolios with contract values in the region of £30 million.
• Exceptional commercial acumen with deep experience in contract management, cost control, and commercial governance.
• Experience working at a similar level managing all core FM services, ideally in complex and high-risk environments.
• Sector experience within banking or financial services is highly desirable, though not essential
• Strong operational FM background, with a clear understanding of pricing and gearing ratios, benchmarking, and key metrics that drive cost application
• Willingness to travel nationally and be centrally based in Milton Keynes as required.

Additional Information

At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.

What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.