FM Account Manager -Hard Services

ATALIAN SERVEST; Scotland; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent facilities management service provider in Scotland is seeking a Hard FM Services Account Manager to oversee a £17m+ annual contract. You will lead a dedicated team, ensuring operational excellence and budgetary compliance. Ideal candidates should have extensive experience in facilities management, strong leadership, and customer relationship skills. The role offers a dynamic and inclusive work environment.

Qualifications

• Experience in a similar role for a Hard Services / Facilities Management service provider.
• Strong understanding of critical environment infrastructure, capital project delivery, and energy management services.
• Demonstrable track record of successfully working with public sector clients.

Responsibilities

• Manage operational and budgetary aspects of contract and customer relationships.
• Deliver contracts meeting technical engineering standards and compliance.
• Lead a team of direct and indirect reports to achieve service excellence.

Skills

Leadership

Budget management

Commercial acumen

Customer relationship management

Problem solving

Pressure management

Education

Degree or extensive experience at Senior Management level

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Role Overview

The Account Manager will have operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed, £17m+ annual revenue, hard services engineering contract across Scotland, for a large public sector organisation. OCS is currently recruiting for a Hard FM Services Account Manager to join our passionate and driven team, based in Aberdeen, Dundee, Edinburgh or Glasgow.

Key Responsibilities:

• Operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed hard service engineering contracts.
• Provide leadership, inspiration, and control in each aspect of contract delivery.
• Have budgetary accountability for allocated contracts.
• Deliver a contract built on leading-edge technical engineering standards, solutions and technology.
• Deliver a contract that achieves 100% statutory compliance, KPI adherence, and critical engineering asset framework to protect and enhance customer assets. Including core M&E PPM Services, L8, Fire Risk Assessments, building fabric inspections, landscaping, pest control and winter gritting services.
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration.
• Maximise the potential of OCS, leverage relationships and implement solutions that drive productivity and service enhancements.
• Establish contract performance management procedures including targets and reporting mechanisms.
• Provide leadership, inspiration, and control in each aspect of contract delivery across a large estate portfolio nationally.
• Ensure that the contract team are provided with the necessary levels of support from the wider OCS team.
• Asset management execution and strategic thinking to generate cost saving efficiencies through lifecycle replacements, product specifications and energy saving initiatives.
• Management of 7 direct reports (staff) and 55 indirect reports (engineers

Essential:

• Applicant must have the right to work in the UK
• Experience of working in a similar role for a Hard Services / Facilities Management service provider.
• Qualified to degree level or have extensive experience at Senior Management level running hard services and/or facilities management contracts.
• Strong understanding and demonstration of understanding of critical environment infrastructure, capital project delivery and energy management services.
• Strong commercial and financial acumen including the application of NEC4 contracts.
• Demonstrable track record of successfully working with public sector clients.
• A decisive individual with the ability to work well under pressure.
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team.
• Self-motivated and enthusiastic, with good time management and leadership skills.
• A creative thinker, with the ability to develop a solution as well as analyse the problem

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.