Flower-Focused Customer Experience Specialist (Hybrid)

Freddies Flowers; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading floral delivery service in Greater London is seeking friendly and proactive individuals to join their customer services team. As a key point of contact, you will handle customer inquiries, capture feedback, and contribute to a positive experience. Ideal candidates will have strong interpersonal skills, the ability to solve problems, and an interest in flowers. This role offers numerous benefits, including hybrid working, generous annual leave, and opportunities for personal development.

Benefits

28 days annual leave

3% employer's pension contribution

Life Assurance (4x annual salary)

Employee Assistance Programme

Cycle to Work scheme

Long service awards

Learning and Development Support

Health and wellbeing sessions

Weekly lunch

Free Eye Test Vouchers

50% of Flowers for you

x2 25% off codes for Friends & Family

Qualifications

• Excellent interpersonal skills and enjoy working as part of a team.
• Friendly yet professional writing manner and able to communicate effectively.
• Able to analyse problems and find positive solutions.
• Quick to learn and able to think on your feet.
• Ability to handle a busy workload, prioritise and be flexible.

Responsibilities

• Be the first point of contact for our customers, dealing with queries in a friendly and efficient way.
• Capture and report customer feedback to improve our service.
• Work well within your team and across the department.

Skills

Excellent interpersonal skills

Friendly writing manner

Problem-solving abilities

Ability to handle a busy workload

Building rapport with customers

Interest in flowers

Job description

A leading floral delivery service in Greater London is seeking friendly and proactive individuals to join their customer services team. As a key point of contact, you will handle customer inquiries, capture feedback, and contribute to a positive experience. Ideal candidates will have strong interpersonal skills, the ability to solve problems, and an interest in flowers. This role offers numerous benefits, including hybrid working, generous annual leave, and opportunities for personal development.