Flow Navigation Centre Registered Nurse

NHS National Services Scotland; Scotland; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading healthcare provider in Scotland is seeking a Registered Nurse to join the Flow Navigation Centre Plus, crucial for enhancing patient flow and reducing unnecessary hospital admissions. The role involves triaging patients, working with multidisciplinary teams, and utilizing technology to improve care delivery. Applicants must hold current NMC registration and possess strong clinical decision-making, communication, and teamwork skills. Opportunities for professional development are available, supporting a culture of inclusion and diversity within the organization.

Benefits

Opportunities for professional development

Culture of inclusion

Qualifications

• Registered Nurse with current NMC registration.
• Evidence of continued professional development.
• Strong clinical decision-making skills for safe practice.

Responsibilities

• Provide clinical triage via telephone and digital platforms.
• Act as a single point of contact for healthcare professionals.
• Assess, prioritize, and direct patients to appropriate care pathways.

Skills

Clinical decision-making skills

Communication and interpersonal skills

Team-working skills

Time management

Digital environment adaptability

Education

Current NMC registration as a Registered Nurse

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

About the Role

Join our innovative Interface Division, part of NHSGGC’s Transforming Together programme, and play a key role in delivering modern, patient‑centred care. As a Registered Nurse within the Flow Navigation Centre Plus (FNC+Plus), you will be at the heart of a service designed to improve patient flow, reduce unnecessary hospital admissions, and ensure timely access to the right care.

What You’ll Do

• Provide clinical triage (follow pathways) via telephone and digital platforms.
• Act as a single point of contact for referrers and professionals across hospitals, community teams, out‑of‑hours services, and social care.
• Use your nursing expertise to assess, prioritise, and direct patients to appropriate care pathways, including Virtual Hospital and Rapid Assessment units.
• Work collaboratively with a multidisciplinary team including consultants, ANPs, and Scottish Ambulance Service colleagues.

Why Join Us?

• Be part of a pioneering service that uses technology to enhance patient care, not replace it.
• Contribute to reducing pressure on acute services and improving patient experience.
• Access opportunities for professional development and involvement in shaping future models of care.

Essential Criteria

• Current NMC registration as a Registered Nurse.
• Evidence of continued professional development.
• Strong clinical decision‑making skills to support safe and effective practice.
• Highly developed communication, listening and interpersonal skills.
• Ability to work in a fast‑paced, digitally enabled environment.
• Excellent team‑working skills with the ability to work effectively as part of a multidisciplinary team and use own initiative.
• Excellent time management and organisational abilities.
• Working knowledge of basic information technology systems (with further development provided through in‑house training).

Desirable

• Experience of unscheduled care.
• Board range of knowledge across several specialities.
• Familiarity with digital health tools and remote monitoring systems.

Informal contact: Fiona McCracken - [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early to the volume of response. Please submit your application form as soon as possible.

Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log‑in issues, please contact Jobtrain support hub in the first instance.