Flow Coordinator

Lewisham & Greenwich NHS Trust; Catford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local healthcare provider in Catford is seeking individuals to support operational functions in the Emergency Department. Candidates will assist with maintaining key performance indicators, ensuring timely patient movement, and liaising with clinical staff to address operational efficiencies. The role supports the delivery of high-quality care to local communities in a dynamic healthcare environment.

Responsibilities

• Support the delivery of the 4 and 12 hour timelines and other department key performance indicators.
• Escalate delays as per ED escalation policy.
• Liaise with nursing staff to ensure a strong operational presence.
• Review Decision to Admit (DTA's) for timely patient movement.
• Chase any delays for discharge from ED.

Job description

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations.

Detailed job description and main responsibilities

• Support the delivery of the 4 and 12 hour timelines and other department key performance indicators (KPI's) such as 15 minute offload for ambulances
• Support areas (under the direction of the operational manager) where there are surges in flow or delays such as administrative delays
• Escalation of delays as per ED escalation policy to operational and clinical leads including the Consultant in Charge if required
• Link with pathology/ imaging in line with ED escalation policy (within 60 minutes for non‑urgent)
• Liaise with, and support flow nurse and nurse in charge to ensure a strong operational presence along the pathway
• Regular link with Senior Clinical Site Manager (SCSM/ Clinical Site Manager (CSM)) regarding any delays
• Working closely with the Service Manager for ED, review of Decision to Admit (DTA's) to ensure patients are moved from ED in a timely manner
• Chase any delays for discharge from ED, CDU, or UCC e.g. pharmacy, transport
• Support the appropriate use of the clinical areas within the ED and Rapid Assessment and Treatment (RAT) models with advice from flow nurse, nurse in charge or ED consultant in charge
• Link with LAS intelligent conveyancing desk and officers regarding surges in attendance or offload delays
• Provide and receive routine information about stock, the use and maintenance of equipment, and own role to inform colleagues and patients
• Report maintenance issues to Estates, and liaise with to ensure timely repair and return of equipment
• Report faults that are likely to affect operational performance to ED Matron/Nurse in Charge
• Ensure all equipment borrowed is returned
• Perform daily checks on equipment in line with requirements e.g. maintenance of refrigerator temperatures
• Liaising with EBME re the maintenance of specialist clinical equipment

Equal opportunities

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce is reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

About Lewisham and Greenwich NHS Trust

Lewisham and Greenwich NHS Trust (LGT) is a community‑focused provider of local and acute care, delivering high‑quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole‑life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most. Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.